Support engineer állások Budapesten (it programozás, fejlesztés)

Review business requirements and ensure alignment with end-to-end customer journeys, translating needs into user stories, technical specifications and architecture designs....

• Design, implement, and maintain scalable cloud-based platforms and infrastructure solutions.
• Build, manage, and continuously improve Infrastructure as Code (IaC) frameworks and automation processes.
• Develop and operate CI/CD pipelines to support efficient software delivery and release management.

• Design, build, and maintain backend services and APIs using C#/.NET Core in a cloud (AWS) environment
• Contribute to the development of scalable and secure microservices supporting SaaS products
• Work with Angular to implement and support end-to-end features where needed

• Development of the Tulip OS
• Maintenance and support of bootloader, kernel, and userspace development for Tulip hardware
• Working alongside product management and customers to identify key features and product performance
• Contributing to strategic planning

• First-level support during regular office hours with participation in an on-call duty rotation
• Acting as the first point of contact for incidents, service requests, and alerts
• Initial incident analysis, troubleshooting, and resolution
• Escalation of complex issues to 2nd and 3rd level teams

• Design, development, and deployment of scalable, resilient, and high-performance components for the Wise Assistant
• Ownership of intent detection systems, contact processing pipelines, and routing logic for automation solutions

• Development, testing, and operation of automation solutions for infrastructure and network services
• Support for project teams during solution development, quality assurance, release planning, and product releases

• 2nd level support for complex incidents, service requests, and operational issues
• Handling incidents, problems, changes, and service requests using ServiceNow as the central ITSM tool
• Analyzing, troubleshooting, and resolving issues across application, database, OS, and infrastructure layers

• Technical discovery sessions and product demonstrations leadership
• Primary technical contact role during enterprise sales cycles
• Customer and partner advising on architecture, integrations, and best practices
• Consulting engagements and technical services scoping and delivery

• Establishing and leading day-to-day Finance Technical support
• Driving operational excellence to achieve the objectives of the Global Product Line
• Leading a team of Finance Business and System Analysts
• Inspiring and shaping the future of the organization as a people manager

• Analysis and documentation of business requirements for customer engagement, personalization and marketing technology solutions
• Support of the orchestration of marketing messages across multiple customer touchpoints ensuring personalized and consistent customer communication

• First-line support for business applications and end users
• Management and tracking of incidents and change requests in the service desk system
• Troubleshooting application issues and coordination with internal teams, vendors, and users

• Execution of system data maintenance and administrative activities in Cornerstone and relevant Learning management systems
• Provision of non-systems related Learning process support

• Analysis and research of cloud-native tools and frameworks for Google Cloud Platform solutions
• Support for the T-Systems Public Cloud Product Management Team in building and defining solutions

Implementation of IS-U solutions including analysis of business requirements and configuration of SAP IS-U modules to support core utility processes such as billing, invoicing, device management, and customer service...

• Maintaining seamless communication and quote to cash process flows between Order Fulfillment and other departments such as IT, TS, Sales, Sales Support, Renewals, Products
• Project coordination for Order Fulfillment
• Managing projects such as task automation and coordination of support tickets with IT

• Final escalation point for complex Level 2 and Level 3 technical issues
• Deep technical troubleshooting across devices, APIs and third-party integrations
• Root cause analysis and coordination of incident investigation and resolution with Engineering and Product teams