It telecom support engineer technical analyst állások Budapesten (it programozás, fejlesztés)

• Translate business needs into detailed technical specifications
• Contribute to IT architecture design and advocate for architectural best practices
• Estimate effort and resources required for IT implementations
• Create comprehensive technical documentation including
• Process modeling using BPMN

• Act as a key escalation point for complex client issues
• Collaborate with development teams to diagnose, reproduce, and resolve critical bugs
• Design and implement internal tools and scripts to streamline support processes
• Mentor junior engineers and drive continuous improvement in support operations

Technical Issue Resolution: Investigate and resolve issues related to third-party integrations, including API failures, data transfer errors, and system inconsistencies. ...

• Tests and integrates BSS (Business Support Systems) systems into the operator’s existing IT environment.
• Ensures different modules (billing, CRM, customer management, etc.) work together smoothly.
• Identifies issues, analyzes system logic, and helps resolve technical problems.

• Provide support on IT infrastructure related issues to customers.
• Analyze issues and requests and escalate unsolved cases to the appropriate IT team.
• Maintain end-to-end ownership of all incidents and service requests in scope of the Level 2 support team.

Közreműködés a Windows szerver környezetben működő üzleti alkalmazások (hagyományos és AI-alapú adatkinyerés, munkafolyamattámogató és dokumentumkezelő rendszerek, IoT kamera- és CCTV megoldások) támogatásában...

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Provide IT support to ALDI colleagues in offices and logistics centers in the US, Australia, and Europe via phone and e-​mail from our Budapest office and home office 
• Analyze and work towards the resolution of emerging IT errors related to software, hardware, and network systems. 

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.