Customer support állás, munka

• Logisztikai rendszerek alapfokú támogatása
• A rendszerekkel kapcsolatos oktatási igények felmérése és azok megtartása
• Probléma esetén kapcsolattartás a külföldi support kollégákkal
• Számítógépek havi szintű (szoftver / hardver) ellenőrzése
• Számítógépek operációs rendszerének és egyéb szoftverek telepítése

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Provide IT support to ALDI colleagues in offices and logistics centers in the US, Australia, and Europe via phone and e-mail from our Budapest office and home office 
• Analyze and work towards the resolution of emerging IT errors related to software, hardware, and network systems. 

• Provide advanced troubleshooting for complex mobility incidents escalated from L1 support
• Diagnose and resolve device enrollment, configuration, compliance and application deployment issues
• Support mobile OS upgrades, patching strategies and device lifecycle events

Work with a growing team to make a big impact in fraud prevention Help online businesses reduce the cost, time and challenges faced due to fraud Simplify fraud management for clients Offer creative and innovative ideas to drive the company forward Deliver great customer outcomes...

• Act as the Lead Solution Architect in pre-sales engagements for contact center projects
• Design end-to-end contact center architectures, including:
• Omnichannel routing (voice, chat, e-mail, messaging)
• IVR / call flows / routing logic
• Voice-, Mail- and Chatbots
• Workforce and quality components

• Act as the Lead Solution Architect in pre-sales engagements for contact center projects
• Design end-to-end contact center architectures, including:
• Omnichannel routing (voice, chat, e-mail, messaging)
• IVR / call flows / routing logic
• Voice-, Mail- and Chatbots
• Workforce and quality components

• Own the implementation of our Product Analytics strategy and bring the Business Insights vision to our product areas.
• Act as a strategic partner in our product discovery streams, deriving data-driven recommendations for product decisions.

Guiding the Kotlin backend developers in designing, developing, and maintaining software applications, while setting technical direction and upholding code quality standards Collaborating with the software architect to define and evolve system architecture for enhanced scalability, performance, and...

Work with a growing team to make a big impact in fraud prevention Help online businesses reduce the cost, time and challenges faced due to fraud Simplify fraud management for clients Offer creative and innovative ideas to drive the company forward Deliver great customer outcomes...

Maintaining and building new test automation suites for both functional and performance testing Backend testing of APIs using Fiddler, Postman Using tools such as Splunk and Grafana to monitor logs and server performance Manual Feature Testing Identify and implement best practices into development...

Supporting the development of a stable and scalable Kotlin and Spring Boot back-end from the ground up Collaborate closely with our Customer Support (L1) and Infrastructure Support (L2) teams to efficiently manage escalations- helping identify, troubleshoot, and resolve operational issues that keep...

Supporting the development of a stable and scalable Kotlin and Spring Boot back-end from the ground up Collaborate closely with our Customer Support (L1) and Infrastructure Support (L2) teams to efficiently manage escalations- helping identify, troubleshoot, and resolve operational issues that keep...

Guiding the Kotlin backend developers in designing, developing, and maintaining software applications, while setting technical direction and upholding code quality standards Collaborating with the software architect to define and evolve system architecture for enhanced scalability, performance, and...

• Support strategic discussions and product designs in the customer identity product area.
• Create and support the execution of the product roadmaps, with an outcome/ KPI-driven mindset.

Impactful implementation: You take ownership of the functional and technical introduction of our software at the client – from configuration through to go-live and transition into operations....

• Driving business development and sales growth within OT Cybersecurity
• Developing and executing the go-to-market strategy
• Building and managing relationships with system integrators, partners and key accounts