Crm állás, munka

· Own the overall CRM, lifecycle, database, and loyalty strategy · Lead the launch and day-to-day management of the loyalty program · Grow and maintain a clean, accurate, compliant customer database · Design and optimize lifecycle journeys (onboarding → retention → reactivation) · Build...

• Operating and maintaining the company’s Salesforce system
• Leading and coordinating development and improvement projects
• Identifying and resolving system issues
• Working closely with internal and external developers/consultants
• Participating in system audits
• Providing daily support to Salesforce users

• Aktívan részt veszel a bank hosszú távú CRM és marketing automatizációs stratégiájának megvalósításában, fejlesztésében analitikus oldalról.
• Üzleti igények és lehetőségek azonosítása, CRM rendszerekre és adatelemzésre épülő megoldások kidolgozása.

• Lead end-to-end project management, including planning, resource allocation, budgeting, reporting, execution.
• Define tasks, properly allocate resources and oversee project execution to ensure timely delivery.

– Translate customer requirements into clear, actionable technical tasks. – Implement solutions on the Salesforce platform using declarative tools and best practices. – Build and maintain user interfaces, workflows, data integrity, and automate business processes. – Oversee the technical delivery...

• Tests and integrates BSS (Business Support Systems) systems into the operator’s existing IT environment.
• Ensures different modules (billing, CRM, customer management, etc.) work together smoothly.
• Identifies issues, analyzes system logic, and helps resolve technical problems.

• Tests and integrates BSS (Business Support Systems) systems into the operator’s existing IT environment.
• Ensures different modules (billing, CRM, customer management, etc.) work together smoothly.
• Identifies issues, analyzes system logic, and helps resolve technical problems.

• Voice Agent személyiségek tervezése és finomhangolása (prompt engineering)
• Természetes beszélgetési flow-k, reakciók és gesztusok kidolgozása
• Emberi kommunikációs minták elemzése és adaptálása AI-ra
• Töltelékszavak, levegővételi hangok, természetes reakciók beépítése

• Ügyféligények felmérése, kapcsolattartás meglévő és új partnerekkel
• SAP projektek értékesítési támogatása (igénydefiniálás, ajánlatkészítés)
• SAP projektek tanácsadói támogatása
• Ajánlatok előkészítése a belső szabályzat és döntési mátrix szerint
• Aktív részvétel tenderanyagok, projekttervek kidolgozásában

• Collaborate with stakeholders to gather and analyze business requirements for CRM solutions
• Design and implement Microsoft Dynamics 365 CRM (on-premises) solutions, including customizations and configurations
• Provide technical expertise and support during the implementation of CRM projects

• Building the CRM application according to the architectural framework
• Defining and maintaining system configuration and technical documentation
• Developing CRM dashboards, processes, and reports tailored to business needs
• Integrating data from SAP S/4HANA in the application

• Implement process-centered tool improvements, adjustments, interfaces, and best-practice solutions
• Manage and enhance the CRM system (Microsoft Dynamics), providing user and admin support, troubleshooting, and guidance

• Gather and challenge the needs of operational teams.
• Identify gaps between existing processes and standard Odoo features.
• Identify functional requirements.
• Prioritize end-user requirements by discriminating “must have” from “nice to have”

• Collaborate closely with internal business stakeholders and translate business requirements into technical solutions.
• Own the end-to-end CLM architecture, including SAP Variant Configuration (LO-VC), SAP VCP, SAP SSC, and Encoway CPQ.

• Owning the architectural blueprint for the Sales domain and ensuring alignment with enterprise standards
• Conducting yearly architecture assessments to evaluate maturity, documentation quality and compliance