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• Serve as the trusted security advisor for customers and internal teams, addressing inquiries related to cybersecurity, privacy, and compliance.
• Lead customer security reviews, audits, and due diligence processes.

• Ownership of the group-wide technical cybersecurity architecture across our Cloud- & On-Prem enviroments
• Development of best-practice guidelines and maintenance of our group-wide security controls catalog

• Lead and support application onboarding to IAM platforms from consultation to integration. You'll be the go-to expert making it all work
• Collaborate closely with cross-​functional teams to architect, implement, and optimize secure identity solutions that scale with the business

• Design and implement security architectures into IronCore cloud infrastructure, including identity, network and workload protection.
• Implement and operate network security controls, including firewalling, tenant isolation, and policy enforcement.

Kubernetes orchestration: You will be responsible for setting up, operating and optimising our Kubernetes clusters using Rancher and AWS EKS in accordance with current best practices....

• Design and implement document lifecycle practices
• Develop and maintain digital structures and technical measures to improve information access and findability
• Design and improve the organization's SharePoint environments
• Analyze and organize unstructured or disorganized digital content

• Maintain, further develop and continuously improve our Europe-wide Information Security Management System to ensure its ongoing effectiveness
• Support in reviewing and optimizing current processes in accordance with industry standards and best practices

• Act as the Lead Solution Architect in pre-sales engagements for contact center projects
• Design end-to-end contact center architectures, including:
• Omnichannel routing (voice, chat, e-mail, messaging)
• IVR / call flows / routing logic
• Voice-, Mail- and Chatbots
• Workforce and quality components

• Design, and manage deployments on Kubernetes clusters within our internal and commercial cloud infrastructure
• Develop and maintain state-of-the-art/modern FastAPI-based microservices, ensuring automated and reliable deployment using Helm charts and Pulumi

• Design, build and operate scalable test automation frameworks for enterprise environments
• Drive and consult on test automation strategies for our customers
• Develop and maintain automated test cases (e.g. regression, integration, system and acceptance tests)

• Incident Management: Analyze, document, and resolve operational incidents (~20% of working time), including escalation and coordination within the team.
• Change Management: Plan, assess impact, coordinate, and implement changes.