Programozó manager állások XII. kerületben (csoportvezető)

• Ensure SLA targets are consistently met
• Support team members with ticket resolution, categorization, and prioritization
• Actively manage the floor, including call handling and ticket backlog management
• Provide first-level resolutions and ensure proper ticket escalation when required

Hiring and mentorship of a high-performance frontend squad Evolution of service offerings to include AI-driven UX and modular frontend architecture Technical oversight and escalation management for largest accounts Partnership with customers and Product and Business Consulting divisions Balancing...