Programmer manager állások XII. kerületben (csoportvezető)

• Ensure SLA targets are consistently met
• Support team members with ticket resolution, categorization, and prioritization
• Actively manage the floor, including call handling and ticket backlog management
• Provide first-level resolutions and ensure proper ticket escalation when required

Team management and growth of Consultants focusing on Managed Services work on the Veeva platform (Vault) for small and large global accounts Resource planning and utilization follow-up for the team Ensuring professional growth of team members leading to Employee Success Hiring process ownership...