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• Ensure SLA targets are consistently met
• Support team members with ticket resolution, categorization, and prioritization
• Actively manage the floor, including call handling and ticket backlog management
• Provide first-level resolutions and ensure proper ticket escalation when required

Leading and coordinating daily AP operational activities Acting as escalation point for complex AP, Finance, and Sourcing issues Building a high‑performing team culture based on trust, collaboration, and open communication Managing team performance through clear expectations, regular feedback, and...