Devop állások, munkák csoportvezető kategóriában

• Ensure SLA targets are consistently met
• Support team members with ticket resolution, categorization, and prioritization
• Actively manage the floor, including call handling and ticket backlog management
• Provide first-level resolutions and ensure proper ticket escalation when required

Sourcing and Onboarding: Identifying, evaluating, and onboarding new subcontractors with skills aligned with our project needs. Negotiation & Contracts: Skillfully negotiating rates and contract terms to ensure optimal terms for both parties. Performance Management: Monitoring subcontractor...

Reporting directly into the Head of Operations on division KPIs, health status, and attention points/risks Leading, mentoring, and managing Service Operations Managers and support teams across L1, L2, and L3 Overseeing daily operational performance, ensuring SLAs/KPIs are met, and managing...

• Flexible starting date all year round and a permanent employment contract
• Individual program length and design your program in agile product areas, corporate start-ups, or classic line organizations with a wide range of workshops and trainings
• One rotation abroad worldwide within the Bosch Group

• Proven experience leading IT teams in Support, Digital Workplace, or IT Operations
• Extensive background in IT support helpdesk and 1st level operations
• Hands-on leadership style with strong focus on service quality and continuous improvement