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• First-level support for software and hardware incidents and service requests across Mac, Windows, Microsoft Office, and Google environments
• Engagement with users across multiple channels including phone, chat, and self-service portal
• Escalation of critical situations to ensure swift resolution

• Nemzetközi csapat tagjaként hosszú távú tesztelési feladatok különböző projektekben
• Új automatizálási keretrendszer fejlesztése low-code tesztautomatizáláshoz
• A keretrendszer karbantartása, gondozása és folyamatos továbbfejlesztése
• Innováció és új technológiák aktív bevonása és alkalmazása

• Management of production projects end-to-end from briefing to delivery across multiple markets
• Building and overseeing production budgets with financial control and transparency
• Organization and coordination of shoots and post-production workflows

• Support planning, execution, and launch of multi-channel CRM campaigns using Braze or other CRM platforms
• Build and implement campaign setups within the CRM tool, including targeting and segmentation logic
• Support personalization and testing setups under guidance of Senior Campaign Managers

Maintaining and supporting daily activities of the Travel and Expense and Company Card expenses associated with the Roche Global Credit card programs...

• Development, customization, and maintenance of ServiceNow applications, modules, and integrations
• Collaboration with cross-functional teams to understand business requirements and translate them into technical solutions

• First point of contact for customer-reported technical issues and service requests
• Triage and assign incidents
• Track progress and ensure timely resolution based on SLA targets
• Keep users and internal teams informed with clear and timely updates

• First point of contact for customer-reported technical issues and service requests
• Triage and assign incidents
• Track progress and ensure timely resolution based on SLA targets
• Keep users and internal teams informed with clear and timely updates

• 1st level support to end users in German and English via ticketing system, email and telephone
• Handling incidents, service requests, and user inquiries related to expense reimbursement processes
• Troubleshooting issues connected with expense reports, approvals, workflows, and user access

• Support AP invoice booking and invoice resolution
• Managing and executing regular reporting tasks
• Working together closely with the Accounts Payable department

• Ownership of account and commercial strategy
• Building executive-level trust
• Orchestration of pre-sales and upsales
• Management of financial health
• Leadership of the account leadership team
• Shaping communication flows
• Definition of success criteria
• Shaping the account's internal identity

• Leadership and coaching of a German-speaking Customer Operations team based in Budapest
• Operational escalation point for complex customer and order-related issues
• Monitoring of operational performance, KPIs and service levels with continuous improvement

• Candidate sourcing
• Application screening
• Requisitions clean up
• Scheduling and assessment
• Handling of candidate workflow using e-recruitment system Workday
• Partnering with Talent Acquisition Partners Early in Career Partners business departments and People & Culture colleagues globally

• Design enterprise Data & AI strategies that use Data & Generative AI to drive real business growth
• Translate complex business needs into clear AI solutions that deliver value
• Act as a trusted advisor to C-level leaders on AI adoption, regulations, and ROI

• Leadership, coaching, development and inspiration of an international team of Tender Specialists across multiple European countries
• Fostering a high-performance culture focused on collaboration, quality, accountability and continuous improvement

• Active partnership with sales and project managers to estimate, design, develop and deliver solutions
• Continuous communication with domain experts and product owners to understand core business needs and goals to synthesize requirement and quality standards

• KPI tracking of 3PL service providers
• Invoice control checks and payment advice provision
• Creation of monthly performance reports to generate compensation claims
• Assistance with management of daily activities
• Creation of adhoc reports using different data sources

• Épületvillamossági kivitelezési munkák helyszíni irányítása és koordinálása. 
• A kivitelezési munkák ütemterv szerinti megszervezése, nyomon követése és ellenőrzése. 
• Saját kivitelezői csapatok és alvállalkozók munkájának szervezése, irányítása és felügyelete. 

• Management of rental extension requests for short-term and long-term vehicle rentals
• Investigation and resolution of overdue rental cases
• Proactive contact with drivers and corporate customers for information collection and rental extensions

• Development and ownership of process training materials for assigned portfolios using the Assima authoring tool
• Maintenance and continuous updates of existing training assets across Product Increment cycles
• Quality assurance and governance of training assets to meet ASPIRE standards