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Oversee and manage the registration system (Salesforce) for summer sessions to ensure a smooth, organized, and user-friendly registration experience for participants and communities...

• Log and raise tickets for incidents and service requests received through various contact channels (phone, web, chat, email).
• Manage and resolve auto-generated tickets, ensuring end-to-end accountability and closure.

• Review authorized internal payment request forms and supporting documents, enter payments onto the electronic banking system.
• Record all financial entries into the Cashbook, ensure ledgers and invoices are recorded accurately. Prepares service delivery notes.