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• Management of customer orders throughout the entire order lifecycle
• Review of operational reports to identify orders requiring intervention and proactive resolution
• Investigation of complex order issues and coordination with Sales, Supply Chain, Manufacturing, Logistics, Finance and Customer Care

• Supporting customers throughout the order lifecycle
• Export order processing
• Logistics coordination
• Shipping administration
• Customer communication
• Quotations
• Master data management
• Providing exceptional customer support
• Responding promptly and accurately to internal and external customer requests

• Execution of the knowledge retention strategy
• Conducting comprehensive learning need analyses
• Development and maintenance of a comprehensive trainer matrix
• Running the Certified Training Facilitator process for internal trainers and SMEs
• Development of individualized training plans for team members

• Design and evolve AWS-based cloud platforms and infrastructure environments
• Support cloud migration and modernization initiatives
• Work with client architecture, engineering and security teams to define practical cloud solutions

• Management of customer orders throughout the entire order lifecycle
• Review of operational reports to identify orders requiring intervention and proactive resolution
• Investigation of complex order issues and coordination with Sales, Supply Chain, Manufacturing, Logistics, Finance and Customer Care

• Design and evolve cloud environments across AWS, Azure and GCP
• Work on cloud migration, modernization and platform improvement initiatives
• Support cloud cost visibility, transparency and governance activities
• Identify opportunities to improve cloud efficiency, utilization and spending

Design of custom objects, custom fields, pick list, role based page layouts, workflow alerts and actions, validation rules, approval processes, custom tabs, custom reports, report folders, report extractions to various formats, design of Visualforce pages, record types, dashboards, and email...

• Preparation of clear NAM performance analysis, dashboards and self-service reporting
• Leading the annual budgeting and forecasting processes
• Monitoring actual spending versus budget and providing insightful variance analysis

• Design landing zones, network topology (hub-spoke, transit gateway), and identity/federation models across AWS, Azure, and/or GCP
• Define infrastructure-as-code patterns (Terraform, Bicep/ARM, CloudFormation, or Pulumi) that other teams build on
• Design for HA/DR, resilience, and multi-region setups

• Ownership of SAP Finance processes within a SAP Public Cloud transformation
• Analysis of business requirements and translation into SAP solutions
• Design and optimization of end-to-end Finance processes
• Work across key SAP FI/CO areas including GL, AP, AR, Asset Accounting and Controlling