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• Management of customer orders throughout the entire order lifecycle
• Review of operational reports to identify orders requiring intervention and proactive resolution
• Investigation of complex order issues and coordination with Sales, Supply Chain, Manufacturing, Logistics, Finance and Customer Care

• Design and evolve cloud environments across AWS, Azure and GCP
• Work on cloud migration, modernization and platform improvement initiatives
• Support cloud cost visibility, transparency and governance activities
• Identify opportunities to improve cloud efficiency, utilization and spending

Design of custom objects, custom fields, pick list, role based page layouts, workflow alerts and actions, validation rules, approval processes, custom tabs, custom reports, report folders, report extractions to various formats, design of Visualforce pages, record types, dashboards, and email...

• Preparation of clear NAM performance analysis, dashboards and self-service reporting
• Leading the annual budgeting and forecasting processes
• Monitoring actual spending versus budget and providing insightful variance analysis

• Building and nurturing high-quality, diverse talent pipelines aligned to current and future business needs
• Proactive market engagement, research, and talent mapping to enable faster, higher-quality hiring outcomes

• Design landing zones, network topology (hub-spoke, transit gateway), and identity/federation models across AWS, Azure, and/or GCP
• Define infrastructure-as-code patterns (Terraform, Bicep/ARM, CloudFormation, or Pulumi) that other teams build on
• Design for HA/DR, resilience, and multi-region setups

• Administration, configuration and maintenance of Microsoft Dynamics 365 Business Central and Dynamics 365 CRM platforms
• Collaboration with various departments to gather business requirements and deliver tailored Dynamics 365 solutions

• Driving demand generation
• Driving brand visibility
• Driving market presence through events
• Driving market presence through performance marketing
• Driving market presence through B2B campaigns
• Driving market presence through CRM based marketing activation

• End-to-end penetration testing engagements across web applications, APIs, cloud environments, kubernets, binary applications and internal/external infrastructure
• Simulation of real-world attacks to identify security risks before they become threats

• Ownership of SAP Finance processes within a SAP Public Cloud transformation
• Analysis of business requirements and translation into SAP solutions
• Design and optimization of end-to-end Finance processes
• Work across key SAP FI/CO areas including GL, AP, AR, Asset Accounting and Controlling

• Acting as first point of contact for customers and providing efficient solutions to their concerns
• Dealing with queries mainly via email and phone with business-to-business customers
• Dispatching emails to the accurate internal department in timely manner

• Providing exceptional support throughout the customer lifecycle
• Handling administration
• Order management
• Quotations
• Master data maintenance
• Collaborating with cross-functional teams
• Delivering outstanding service
• Maintaining the highest standards of accuracy and professionalism

• Design and develop scalable Salesforce solutions across Sales Cloud, Service Cloud, and Health Cloud
• Build and enhance user experiences using Lightning Web Components and Aura Components