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• Handle daily service operations tasks to support overall team goals and ensure service levels are met.
• Monitor key performance indicators (KPIs) and contribute to operational targets by maintaining accuracy, speed, and quality.

• Odoo-modulok fejlesztése és testreszabása Python 3, XML, HTML használatával
• Backend-szolgáltatások fejlesztése Java/Spring és Hibernate segítségével
• Külső rendszerek összekapcsolása REST- és XML-RPC-API-k segítségével
• Eseményalapú integráció az Apache Kafka segítségével

• Lead the daily operational activities of the Vendor Operations QA team, managing resources, capacity planning, and the implementation of training strategies.
• Organize and conduct weekly 1-on-1 meetings, team meetings, and short daily check-ins to ensure alignment and team engagement.

• Writing engaging copy across email, push notifications, in-app messages and other CRM touchpoints
• Interpreting CRM flow plans and understanding the communication objective at each stage of the customer journey

• Optimisation and continuous improvement of Dynamics 365 Sales
• Requirement gathering and translation of business needs into effective solutions
• Facilitation of workshops and collaboration with stakeholders at all levels
• Design and implementation of scalable processes, workflows and automations

• Defining and implementing group-wide HSE standards and strengthening a behavior-based safety culture
• Managing the group HSE audit program and incident investigation methodology
• Driving process safety and ATEX management across manufacturing sites

• Setting strategic and operational standards for external engagements with Healthcare Professionals, Healthcare Organizations, and patient communities worldwide
• Leading a global organization of approximately 40 professionals
• Fostering psychological safety and coaching chapter and operational leaders

• Shaping and executing the global project management services strategy across Roche
• Leading a talented community of over 120 project managers
• Inspiring and guiding a distributed community of 120+ project management professionals across strategic international hubs

• Leading the learning services operation for Roche globally
• Providing advisory, consulting and operational support for training and learning for all Roche employees

• Leading and coordinating daily AP operational activities
• Acting as escalation point for complex AP, Finance, and Sourcing issues
• Building a high-performing team culture based on trust, collaboration, and open communication

• Leading, coaching and developing a team of 12 FTE onboarding specialists
• Owning the onboarding pipeline with up-to-date assignments and follow-ups
• Tracking key onboarding KPIs such as time to onboard and new live venues

• Onboarding new restaurant and retail partners to the Wolt platform
• Communication with partners via email and phone mostly in German
• Guidance of partners through setup requirements and processes
• Uploading and updating menus in Wolt’s internal systems

• Development of go-to-market strategies for Growth Portfolio areas
• Integration of go-to-market strategies into existing service ecosystem
• Creation of high impact sales materials, battlecards and training
• Support of presales activities and client presentations

• Leading and developing a diverse team within Mobility Operations
• Focusing on Mobility Finances, Compensation and administration of different Mobility workflows
• Continuous improvement of enabling Technology

• Establish and achieve quality and guest satisfaction goals
• Help guests with their requests and complaints
• Analyse guest insights to identify and meet customer expectations and build on guest loyalty
• Regularly communicate with guests to ensure expectations are met

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections – credits and rebills
• Handling emails queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Credit risk assessment and management
• Reporting unusual, non-standard events and requests to the team leader
• Providing daily operation support to the team leader and the assigned division
• Becoming familiar with each business unit’s processes to ensure effectivity and efficiency

• Management, maintenance and growth of a portfolio of corporate clients with full budget responsibility
• Acquisition of new clients in line with ING’s targeting strategy
• Identification of business opportunities and delivery of tailored financial solutions

• Design and develop cloud-native application architectures using Microsoft 365 technologies
• Develop and maintain PowerApps applications for enterprise use cases
• Design and implement Power Automate workflows to orchestrate business logic and automate cross-platform processes

Content ownership including building and maintaining process documentation, SOPs, and knowledge-base articles behind Merchant Operations workflows...