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• Managing and applying the Collection Strategy for the Customers Portfolio of the Roche Affiliate
• Contacting and doing follow-ups with customers on overdue invoices, manage Customer Complaint (dispute management) and dunning process

Provide Tier 2 technical support for complex issues related to hardware, software, operating systems, network connectivity, peripherals, POS/KDS systems, and third-party applications....

• Serve as the key finance contact for a dedicated business area within the Downstream segment
• Participate in monthly, quarterly, and annual reporting processes
• Support business planning and forecasting activities
• Deliver meaningful financial analyses to senior management

• Provide expert support for the myExpenses (Travel & Expense) platform and corporate credit card processes.
• Support employees with expense-related queries, issue resolution, and system guidance.
• Manage and resolve requests through a ticketing system (non-call center environment).

• Commercial contract review and negotiation
• Human resources legal support
• Legal guidance to cross-functional teams
• Collaboration on internal system and process optimization
• Supervision of outside counsel and legal support vendors
• Increase internal customer support satisfaction

• Contact eligible customers for Teya financing
• Explain available financing options and key terms
• Understand business needs and funding requirements
• Qualify and hand over financing leads
• Assess customer interest and eligibility
• Collect and validate necessary information and documentation