Desk állások XI. kerületben középiskolai végzettséggel

• cégünk saját IT Service Desk központjának folyamatos (7/24) üzemeltetése, beosztás szerint változó, több műszakos munkarendben;
• monitoring rendszerek felügyelete és kezelése;
• bejelentések fogadása (email, telefon) és rögzítése ticketing rendszerben;

• Vendégek fogadása és bejelentkeztetése
• Telefonhívások kezelése és információ nyújtása
• Vendégek kéréseinek kezelése
• Számlázás és pénzügyi tranzakciók lebonyolítása
• Napi zárással kapcsolatos adminisztratív feladatok

• Application and IT infra support
• Incident Management and Request Fulfilment
• Receiving end user calls
• Provide elevated level of remote technical support and resolution
• Provide detailed documentation about the reported issues in the ITSM tool
• Provide proactive IT support

• Troubleshooting, diagnosing and correcting IT related technical issues, utilizing your technical and customer service skills
• Providing guidance to the client through the necessary steps to restore functionality
• Being responsible to either solve the issue or assign up to Level 2 support

• Approach all encounters with guests and associates in a friendly service-oriented manner
• Maintain high standards of personal appearance and grooming
• Comply at all times with Hyatt standards and regulations to encourage safe and efficient hotel operations
• Fulfil all Front Office functions in all shifts

Key responsibilities • Act as a single point of contact for phone calls (primary), chat and emails from users • Assist customers with basic, how to, account, portals, etc related inquiries • Coordinate with customers to track their details, navigate users to accurately enter their data in the...

• Developing and implementing service processes
• Coordinating, training, and supervising blue-collar employees
• Maintain an active, daily presence on the shop floor to monitor project progress and resolve issues in real-time
• Preparing and obtaining approval for work instructions and other project documents

• Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
• Resolving IT issues of our partners which can occur during the course of office work
• Documentation and logging of calls on the ticketing tool

• Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
• Resolving IT issues of our partners which can occur during the course of office work
• Documentation and logging of calls on the ticketing tool

                •             Lead, supervise, and motivate the front desk team to ensure outstanding service delivery                 •             Oversee daily front office operations, including check-in/check-out procedures                 •             Manage and respond to online hotel...

• Answering support queries via tools, phone and email, keeping daily contact with our employees calling from CC locations
• Resolving HR related issues which can occur in their total employee life cycle
• Providing technical support of HR self-service tools and systems

• Párhuzamosan futó webfejlesztési projektek marketing szemléletű projektmenedzsmentjének támogatása (briefek, határidők, kommunikáció koordinálása)
• Országos influencer marketing kampány koordinálása és operatív menedzsmentje

                •             Welcoming guests with a genuine smile and positive attitude                 •             Managing check-ins and check-outs smoothly                 •             Answering phone calls and emails                 •             Handling reservations and guest requests...

• Customer Service
• Finance
• Administration

• Being the main point of contact between End users and Onsite Engineers.
• Understanding and supporting the End-to-End Product Management Lifecycle
• Use of IT Service Management tools including Order Management, Asset Data Handling, Appointment scheduling with End users

Are you a people-person who thrives in a fast-paced, guest-focused environment? Do you love creating warm welcomes, solving problems with a smile, and being part of a dynamic front desk team? Is the next step in your carrier to be part of a high class hotel opening? We’re on the lookout for an...