Bonus állások XXIII. kerületben középiskolai végzettséggel

• Receiving end user calls
• Provide first level resolutions
• Ticket creation/Categorization / Prioritization
• Ticket escalation to respective Support Group
• Incident resolution and recovery
• Ticket Closure.

• Creation, analysis and upkeep of regular reporting for the Fleet business
• Management of card balances of partners
• Track revenue
• Review of 3rd Party invoices
• Collaborate with other departments for business management and analysis
• Drive continuous improvement initiatives

• Manage Invoice acceptance procedures
• Handle Invoice related questions, requests
• Own daily business communication and complaint resolution
• Work on and provide accurate monthly/ quarterly closing reports
• Create and follow up on Purchase Orders
• Oversee general reporting on assigned portfolio

• Processing of all transactions and understands Business needs and in depth understanding of Tesco Invoice Matching processes
• Manage Invoice Matching exceptions, calling out to the process immediately and reporting it

• Investigate and resolve issues related to incorrect supplier setup
• Manage and troubleshoot Oracle access, including escalation when needed
• Maintain and manage approval hierarchies
• Create new positions, cost centre locations, and item categories in Oracle

• Collaborate with internal/external stakeholders to ensure all requests are processed on the system
• Understand business needs and Buying Operations relevant processes in depth
• Ensure that all transactions related to Buying Admin are delivered

• Ensure all contacts are answered efficiently and resolved as detailed in the operating processes
• Deliver a great colleague service experience
• Take ownership of the issue, and using my knowledge and behavioural skills to engage, understand, action and deliver with confidence

Functional Complete day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values. Leverage deep understanding of...

• Proactively resolve Key Account customer issues (working with other teams as appropriate):
• Take ownership and resolve escalated telephone and written customer issues.
• Call out activities that are not actioned by assignees.

• Prospect, identify, and onboard new reseller accounts to expand your regional footprint and sales
• Plan and conduct regular in-person visits to both existing and potential customers—minimum 4 days per week in the field

Handle overall team management including resource allocation, retention and engagement working with and by coaching team members...

• Cooperates with relevant business and functional areas and Business Analysts to analyze business processes and requirements
• handle business requests from technical side and leads preparation and execution of IT development plans to fulfill business needs. (including resource estimation)

Administration and coordination: handling office administrative tasks, including managing office documents, handling emails, organizing meetings and events, coordinating travel arrangements, and more...

• Setting up and maintenance of colleague data, validation of time and attendance information, administration of benefits, etc.
• Process inputs within defined timelines and quality.
• Use best judgement to asses if request is valid (correct in form, or as per the process defined in the SOP).

Monitors CSR’s performance on a daily basis, by taping, listening to, reviewing and evaluating calls...

• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested/required
• Accurately log all calls and in line with procedures

• Investigating and resolving issues with wrongly supplier setup
• Investigating, resolving or escalating Oracle Accesses
• Managing the approval hierarchy
• Creating new position in Oracle, location for new CC, Item category
• Ensuring 100% compliance to Audit and any other regulations the process deals with

• Raise activities that are not completed by assignees.
• Keep the accountability for the customer query or request resolution
• Provide customer support via the internet, phone, and email to support activities including:

Effective cash collection and monitoring of customer accounts [or own portfolio – may be cross-business or cross-country responsibility] consistent with BP’s credit standard & policies and preparing collection reports....

• Manage end-to-end order administration, from order entry to delivery and invoicing
• Support invoicing processes, including pricing, discounts, and documentation checks
• Coordinate returns, claims, and shipment-related administration
• Handle blocked orders and documentation gaps in cooperation with Finance