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• Handle daily service operations tasks to support overall team goals and ensure service levels are met.
• Monitor key performance indicators (KPIs) and contribute to operational targets by maintaining accuracy, speed, and quality.

Shaping AWS architectures and technical decisions for web applications, SaaS platforms and enterprise environments...

• Writing engaging copy across email, push notifications, in-app messages and other CRM touchpoints
• Interpreting CRM flow plans and understanding the communication objective at each stage of the customer journey

• Optimisation and continuous improvement of Dynamics 365 Sales
• Requirement gathering and translation of business needs into effective solutions
• Facilitation of workshops and collaboration with stakeholders at all levels
• Design and implementation of scalable processes, workflows and automations

• Completion of tax returns due by jurisdiction deadlines
• Help in tax research, tax law and regulations to support client or supervisor

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections – credits and rebills
• Handling emails queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Process and post supplier invoices and credit notes accurately following established procedures and approval workflows
• Follow up on outstanding invoice approvals to support timely processing and payments

• Design and develop cloud-native application architectures using Microsoft 365 technologies
• Develop and maintain PowerApps applications for enterprise use cases
• Design and implement Power Automate workflows to orchestrate business logic and automate cross-platform processes

• Completion of tax returns due by jurisdiction deadlines
• Help in tax research, tax law and regulations to support client or supervisor

• Participation in BAU development tasks
• Designing, implementing, and delivering high-quality software solutions conforming to architectural standards
• Optimizing and refactoring existing code for improved reliability and performance
• Understanding and reworking/improving the existing codebase

• End-to-end penetration testing engagements across web applications, APIs, cloud environments, kubernets, binary applications and internal/external infrastructure
• Simulation of real-world attacks to identify security risks before they become threats

• Establish and achieve quality and guest satisfaction goals
• Help guests with their requests and complaints
• Analyse guest insights to identify and meet customer expectations and build on guest loyalty
• Regularly communicate with guests to ensure expectations are met

• Networking to develop new sales opportunities in the academic field
• Sales of tailor made cutting-edge technology in the field of multiphoton microscopy
• Managing customer relationships
• Contacting research institutes abroad
• Giving oral presentations about products and solutions in front of large audiences

• Acting as first point of contact for customers and providing efficient solutions to their concerns
• Dealing with queries mainly via email and phone with business-to-business customers
• Dispatching emails to the accurate internal department in timely manner

• Processing General Ledger bookings and local requests
• Clearing customer and General Ledger accounts
• Contributing to month-end closing tasks
• Providing help to other team members due to workload
• Assisting in investigating account discrepancies involving inventory, variances, and allowances

• Business process analysis and design of Lead-to-Order processes
• Cross-country process harmonisation
• Requirements engineering
• Business workshops and stakeholder alignment
• Fit-gap and impact analysis
• End-to-end solution definition
• Backlog readiness and delivery support
• Business validation

• Providing exceptional support throughout the customer lifecycle
• Handling administration
• Order management
• Quotations
• Master data maintenance
• Collaborating with cross-functional teams
• Delivering outstanding service
• Maintaining the highest standards of accuracy and professionalism

• Management of customer orders throughout the order fulfillment lifecycle
• Processing of customer orders, order changes and customer master data requests using ERP and CRM systems
• Monitoring of open orders and proactive communication of updates to customers and internal stakeholders

• Development and maintenance of modern Angular-based applications with focus on Angular 22
• Collaboration with cross-functional teams in an Agile development environment
• Ownership of application quality, performance, and maintainability

• Development and maintenance of modern Angular-based applications with focus on Angular 22
• Collaboration with cross-functional teams in an Agile development environment
• Ownership of application quality, performance, and maintainability