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• Shaping a culture of ethics through training, awareness campaigns, and preventive risk mapping
• Managing EFPIA transparency disclosures, consent collection, grievance management, and process simplification
• Overseeing conflicts of interest processes and utilizing AI-driven tracking tools

• Leading a team of 10+ Customer Service Representatives supporting German-speaking customers
• Ensuring successful day-to-day operation of the team across inquiries, quotations, customer administration and master data activities

• Management, maintenance, and growth of a portfolio of corporate clients with full budget responsibility
• Acquisition of new clients in line with ING’s targeting strategy
• Identification of business opportunities and delivery of tailored financial solutions

• Processing and reporting Individual Case Safety Reports (ICSRs) and device safety reports
• Utilisation of current and future safety systems and vendor services
• Co-developing innovative approaches for transformation and reporting of safety-relevant data beyond ICSRs

• Leading a high-performing HR operations team
• Ensuring efficient, customer-focused service delivery
• Team leadership
• Workload management
• Coaching and performance optimization
• Driving process improvements, compliance, and operational excellence
• Building, leading and managing a strong and collaborative team

Manage and coordinate the resource planning for Service for planned and unplanned outages in a timely and accurate manner...

• Respond to all incoming calls and handle guest requests, issues and complaints efficiently to deliver exceptional service and ensure high levels of guest satisfaction
• In charge of the departmental Knowcross system and make sure it is updated and used correctly

• Team leadership of a team of approximately 10 People Associates
• Setting goals, monitoring performance, and running regular evaluations
• Ensuring the team follows company policies and procedures
• Overseeing handling of HR inquiries from employees across multiple countries

• Assisting in delivering engaging training sessions and workshops
• Supporting the development of IT courses with lead trainers and technical experts
• Creating and refining educational materials including exercises, tests, and case studies

• Administration, configuration, and maintenance of Microsoft Dynamics 365 Business Central and Dynamics 365 CRM platforms
• Collaboration with various departments to gather business requirements and deliver tailored Dynamics 365 solutions

• Issuing process guidance and operational directives for export processes
• Addressing process gaps, operational challenges, and compliance risks related to export transactions
• Acting as the escalation point for complex or high-risk export orders

• Salesforce development and solution delivery
• Design and implementation of scalable Salesforce solutions across Sales Cloud, Service Cloud, and Health Cloud
• Building and enhancing user experiences using Lightning Web Components and Aura Components

• Delivering engaging sessions to groups of students
• Providing mentorship and guidance to learners
• Designing and developing new IT courses from concept to completion, collaborating with technical experts
• Analyzing and aligning course content with skill requirements and candidate needs

Workplace and operations management including overseeing day-to-day office operations, managing supplies and mail, and supporting office moves, renovations, and expansions...

• Final escalation point for complex Level 2 and Level 3 technical issues
• Deep technical troubleshooting across devices, APIs and third-party integrations
• Root cause analysis and coordination of incident investigation and resolution with Engineering and Product teams

• Partnership with GBS Operations leadership and Global Process Owners to prioritize digital initiatives
• Oversight of digitalization efforts for SSC workstreams (R2R, P2P, Customer Care, O2C)
• Partnership with Global Process Owners to drive development pipeline for workstreams

• Clinical affairs planning, execution, and reporting for ImmunoDiagnostic Division
• Development of clinical strategies to support product claims
• Liaison with Regulatory Affairs for product registration plans in USA and EU

• Lead the mechanical installation of gas turbine
• Lead local labor (10 - 30 people) in the installation work of gas turbine plants on customer sites
• Keeping contact with customers and project management
• Reporting and keeping documentations up to date

• Security reviews of projects as part of the internal security assessment process
• Advisory support to project teams from a security and compliance perspective
• Assessment of Kubernetes architectures and designs against internal security requirements

• Security reviews of projects as part of the internal security assessment process
• Advisory support to project teams from a security and compliance perspective
• Assessment of IMS architectures and designs (VoLTE/VoWiFi/5G IMS) against internal security requirements