Representative állások XXIII. kerületben középiskolai végzettséggel

• Supporting the Service Delivery Management processes
• Managing work order administration
• Creating and follow-up work orders in the system (Maximo)
• Dispatching service internally and to 3rd Party service providers
• Scheduling 3rd party services and maintaining requirements and service dates

• Management of a portfolio of customer accounts
• Leadership of credit management tasks including credit limit calculations, approvals, and maintenance
• Serving as the primary point of contact for resolving issues related to disputes, non-payment, and account reconciliation

• Management of customer orders throughout the order lifecycle
• Support of quotation activities and coordination with Sales Account Managers and other internal stakeholders
• Maintenance of customer master data and ensuring high levels of data quality

• Supporting clients throughout the lifecycle including administration, order management, quotations, master data
• Providing exceptional customer support responding to internal and external customer requests
• Dealing with complex customer requirements and managing escalations

• Evaluation of credit limits on new and existing customer accounts within the designated portfolio
• Placement of accounts on hold and monitoring for timely release of orders upon payment or evidence
• Liaison with other departments and communication of credit hold or block decisions

• Customer lifecycle support
• Administration handling
• Order management
• Quotation processing
• Master data maintenance
• Collaboration with cross-functional teams
• Delivery of outstanding service
• Maintenance of accuracy and professionalism

• Management of customer orders throughout the order fulfillment lifecycle
• Processing of customer orders, order changes and customer master data requests using ERP and CRM systems
• Monitoring of open orders and proactive communication of updates to customers and internal stakeholders

• Deliver outstanding customer experience to internal and external stakeholders across customer master data, quoting, order management, and related processes
• Act as a role model for customer centricity, collaboration, and operational excellence

• First point of contact for customer-reported technical issues and service requests
• Triage and assign incidents
• Track progress and ensure timely resolution based on SLA targets
• Keep users and internal teams informed with clear and timely updates

• Processing vendor master data requests in a timely and accurate manner
• Following up on outstanding actions to ensure requests completion on time
• Mentoring and training new team members
• Performing reporting activities for the Team Leader
• Leading process improvement initiatives

Providing exceptional customer service to external customers and internal stakeholders across export order management, logistics coordination, shipping administration, quotations, and master data maintenance...

• Proactive out of stock management with customer involvement by offering alternatives
• Management of phone orders and customer initiated order amendments in SAP
• Ownership of incoming queries from customers
• Raising and responding to internal query management tickets on time as appropriate

• Serving as the primary point of contact for operational matters with corporate clients and software partners
• Managing day-to-day operational issues and liaising with Professional Services team and IT departments to ensure smooth service delivery
• Developing processes and guidelines relevant to the team

• Providing exceptional customer service experience to external customers and internal stakeholders in administration, order management, quotations, master data
• Processing and following up all relevant requests within division’s guidelines

• Management of customer orders throughout the order fulfillment lifecycle
• Processing of customer orders, order changes and customer master data requests using ERP and CRM systems
• Monitoring of open orders and proactive communication of updates to customers and internal stakeholders

• Kundenberatung zu IP-VPN-Produkten und Enterprise-Access-Lösungen der IoT Unit
• Analyse kundenspezifischer Use Cases und Ableitung passender Lösungsoptionen aus dem IP-VPN-Produktportfolio
• Unterstützung des Vertriebs bei der Positionierung, Erklärung und Beauftragung von IP-VPN-Produkten

• Leading new assignments and projects individually or as part of a team
• Interacting with customers and vendors and participating in sales discussions
• Managing and maintaining vendor contract information
• Participating in invoicing processes
• Maintaining supplier database

• Technical discovery sessions and product demonstrations leadership
• Primary technical contact role during enterprise sales cycles
• Customer and partner advising on architecture, integrations, and best practices
• Consulting engagements and technical services scoping and delivery

• Coordination and tracking of sales pipeline and business opportunities
• Support of bid and proposal processes
• Follow-up with internal stakeholders and external partners to keep opportunities moving
• Conducting market research and identifying new business opportunities

• Building and working own pipeline including research, outreach, and qualification
• Meeting prospects through discovery calls, conferences, roadshows, and expos
• Listening for real problems and shaping them into opportunities suitable for NIX
• Nurturing and growing existing accounts alongside new logos