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• Log and raise tickets for incidents and service requests received through various contact channels (phone, web, chat, email)
• Manage and resolve auto-generated tickets, ensuring end-to-end accountability and closure

Provide Tier 2 technical support for complex issues related to hardware, software, operating systems, network connectivity, peripherals, POS/KDS systems, and third-party applications....

• Turning data science and AI experiments into production-ready, scalable solutions
• Developing and deploying Generative AI solutions including LLMs and Diffusion Models
• Designing and implementing data models and flows including ETL, embedding models and vector databases

• Assist local team on product database creation
• Support products configuration and manage technical offers and documentation related to Low Voltage and Medium Voltage components

Facilitates the review, development, implementation, and documentation of Information Security and IT policies, procedures, processes. May coach and mentor more junior analysts as necessary....

Interact with customers / partners in a professional, friendly and efficient manner and escalate concerns about meeting service levels or deadlines...

Interact with customers / partners in a professional, friendly and efficient manner and escalate concerns about meeting service levels or deadlines...

• Develop and roll out standard HR controlling processes (headcount, budgeting, forecasting)
• Provide consolidated HR cost reporting and analysis for top management
• Prepare executive-level materials and dashboards supporting corporate decisions

• Lead end-to-end product discovery for player-facing Sportsbook improvements, including new features, UX/UI enhancements and new betting experiences
• Translate strategy and customer problems into clear hypotheses, concepts, requirements and measurable success criteria

Key Responsibilities Growth Strategy & Business Development  Develop and execute IAL's global marketing and growth strategy.  Identify and prioritize new growth opportunities across countries, industries, customer segments, services, and technologies.  Develop market-entry strategies for...

• Project management and execution of every stage of the project lifecycle including international projects in the NORAM and EMEA regions
• Project planning and coordination including development of detailed project plans, timelines, delivery schedules, risk assessments, and mitigation strategies

• Support standard costing processes and product cost calculations
• Assist with cost variance analysis and help identify the key drivers behind cost and profitability changes
• Support product margin, profitability, and P&L analysis

• Processing orders, CMS & AI, in SAP
• Processing complex orders
• Processing orders for key accounts
• Managing order related issues to enable delivery to customers on time in full
• Handling special queries, urgencies with continuous professional communication with our existing customers and stakeholders

• Commercial contract review and negotiation
• Human resources legal support
• Legal guidance to cross-functional teams
• Collaboration on internal system and process optimization
• Supervision of outside counsel and legal support vendors
• Increase of internal customer support satisfaction

• Identification of partnership opportunities
• Development of new relationships to grow business and help company expansion
• Maintenance of existing business
• Critical thinking in planning to assure project success

• Assist local team on product database creation
• Support products configuration and manage technical offers and documentation related to Low Voltage and Medium Voltage component

• Development, customization, and maintenance of ServiceNow applications, modules, and integrations
• Collaboration with cross-functional teams to understand business requirements and translate them into technical solutions

• Design and implement core authentication and authorization including POST /auth/token endpoint, JWT validation middleware, and entitlement enforcement layer
• Build and maintain entitlement decision cache with invalidation on entitlement changes

• Supporting engineering manager in development, quality assurance and product management
• Working closely with team members to ensure successful completion of projects and support with roll-out services
• Enabling continuous improvement by providing support when needed
• Vacation planning of direct reports

• Assistance in developing AI-powered workflows using large language models such as Claude, GPT, and related technologies
• Support for implementation, testing, and maintenance of workflow automation solutions