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• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

Crafting innovative solutions through requirements analysis, constructing workflow charts, and drafting precise specifications Transforming business requests into actionable development plans, user stories, and robust acceptance criteria Guiding projects from concept to seamless implementation,...

Already in the first phase of your journey, you are responsible for accounts and big projects, working in close collaboration with Customer or Category teams from the beginning. You will influence in-store promotions, executions, visibility, sufficient stock level and learn priceless retail...

Manage a team of environment artists and ensure their work meets quality standards and is completed on time. Provide constructive feedback to other artists and provide guidance to help them improve their skills and work. Participate in regular meetings with other departments to ensure all assets...

Supporting the development of a stable and scalable Kotlin and Spring Boot back-end from the ground up Collaborate closely with our Customer Support (L1) and Infrastructure Support (L2) teams to efficiently manage escalations- helping identify, troubleshoot, and resolve operational issues that keep...

Work with a growing team to make a big impact in fraud prevention Help online businesses reduce the cost, time and challenges faced due to fraud Simplify fraud management for clients Offer creative and innovative ideas to drive the company forward Deliver great customer outcomes...

Develop, customize, and maintain ServiceNow applications, modules, and integrations. Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions. Design, develop, test, and implement ServiceNow solutions in alignment with industry best...

Guiding the Kotlin backend developers in designing, developing, and maintaining software applications, while setting technical direction and upholding code quality standards Collaborating with the software architect to define and evolve system architecture for enhanced scalability, performance, and...

Creating and maintaining detailed, comprehensive and well-structured test cases and test documents Working closely with the development team and ensure the highest standards of product quality Estimating, prioritizing and planning testing activities Conducting tests of our software applications...

Providing technical consultation and educating clients when needed Creating feasible delivery plans to ensure on-time, on-budget, and high-quality project implementations Designing and implementing high-performing, maintainable, and secure software across all our projects, aligned with industry...

Responding to customer inquiries through various channels, such as phone, email, or chat, in a friendly and professional manner Assisting customers by answering their questions, providing information, and guiding them through the support process Troubleshooting and resolving technical and business...

Design and implement agent‑to‑agent communication patterns and multi‑agent collaboration workflows. Integrate LLMs, RAG pipelines, and external APIs/tools into end‑to‑end agent systems. Develop, test, and iterate on orchestration logic (routing, planning, tool selection, error handling, and...

Contribute to our Customer Platform team, which is growing to be an essential part of our fraud prevention solution Deliver high-quality NodeJS, TypeScript and React code with simplicity, performance, and scalability in mind Work together with the team to design and implement cutting-edge client...

Ensure the reliability, availability, and performance of our systems by implementing SRE best practices Develop and maintain comprehensive monitoring and alerting systems using tools such as Prometheus, Grafana, ELK stack, etc. Manage incident response and root cause analysis for production issues...

You will lead the planning and execution of a portfolio of global internal events, examples could include: Hackathons Company Kickoff (CKO) Wellness and community events (e.g. fitness challenges, charity events, etc) Recruiting and employer branding events Across these events, you’ll create...

Golden Path Architecture: Design and implement the "Golden Paths"—standardized, automated templates for microservices and infrastructure that allow developers to deploy safely and quickly without needing deep infrastructure expertise. Self-Service Tooling: Develop the CLI tools, portals, or API...

Lead discoveries & shape opportunities: Plan and facilitate workshops, stakeholder interviews, and discovery activities that help clients move from vague ambitions to concrete, prioritised opportunities. Ensure that the stakeholders are aligned and the project is moving forward Shape AI & digital...

At Opella Consumer Healthcare, we are committed to empowering people to take charge of their everyday health. As an O2C Order & Customer Contact Management Senior Analyst, you will play a key role in ensuring seamless order fulfilment, smooth commercial operations, and a great customer experience...

• Lead, mentor, and develop a team of O2C analysts, driving capability growth, engagement, and performance.
• Oversee customer order management processes, ensuring accurate order capture, validation, and issue resolution in Salesforce Service Cloud and SAP S/4HANA.

Development and integration of IT or IT-enabled services and solutions for external clients Serve as a technical expert on development and implementation requirements Document the solution and govern it internally for deliverability Deliver ITSM, CMDB, ITOM solutions for Switzerland, DACH region...