Helpdesk munkatárs állások, munkák III. kerületben

Be the first point in contact for internal customers of the KUKA Group, responding to their inquiries and technical issues in a timely and professional manner via tools, phone & email,provide exceptional technical support, troubleshoot and resolve issues efficiently,...

• IT rendszerek üzemeltetése, karbantartása és felügyelete
• Felhasználói és technikai támogatás biztosítása (helpdesk)
• Hibajegyek kezelése, problémák gyors és hatékony megoldása
• Hardverek és szoftverek telepítése, konfigurálása
• Dokumentáció vezetése, riportok készítése

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Beérkező IT hibajegyek és szolgáltatáskérések kezelése (telefonon, e-mailben, jegykezelő rendszeren keresztül) SLA és KPI mutatók szerint
• Hibajegyek létrehozása, kategorizálása, megoldása és dokumentálása

• Manage customer requests and handle Polish customer inquiries via phone and email.
• Handle incoming orders via email and web, manage order processing according to division guidelines, and relay product prices and availability to customers.

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• Act as a key escalation point for complex client issues
• Collaborate with development teams to diagnose, reproduce, and resolve critical bugs
• Design and implement internal tools and scripts to streamline support processes
• Mentor junior engineers and drive continuous improvement in support operations

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

• a high school diploma
• speak English on a communication level (for interviews, training and internal communication)
• speak Dutch on a business level (working/support language)
• relevant experience in a similar field (Service Desk, Help Desk or Customer Care)