Help állások, munkák XIII. kerületben

• Lead, coach, and develop a 5-person international help desk team 
• Own daily operations, workload distribution, and ticket prioritization 
• Ensure SLA compliance, service quality, and continuous improvement 
• Act as a senior (L2/L3) escalation point for complex and critical incidents 

• Biztosítási termékekkel kapcsolatos ügyfél-tájékoztatás telefonon és írásban,
• értékesítő munkatársak támogatása (help-desk) telefonon,
• reklamációk megoldása önállóan, valamint társterületekkel együttműködve,
• legalább egy éves munkatapasztalat megszerzése után személyes ügyfélkiszolgálás is.

• Providing support to Tesco colleagues and customers in connection with Clubcard, Tesco Online and General Customer Service for Hungary
• Troubleshooting, delivering great service experience, resolving issues
• Taking ownership of the issue
• Escalating contacts efficiently

• Handling incoming client calls regarding scam-type incidents
• Taking immediate measures and actions to help prevent further financial losses for clients
• Maintaining Contact with Partner Units
• Assistance in handling inquiries from regulatory and supervisory authorities

• Assist in developing and implementing the organization's annual compliance program and work plan.
• Conduct investigations to address cases reported through the Whistleblowing channel, prepare reports and help implement and monitor any required corrective action to mitigate risks.

• Monitor system alarms, create and close work orders, and prepare routine monitoring reports.
• Maintain platform stability by checking hardware/software status and performing regular health checks.
• Execute software upgrades, patches, capacity expansions, and manage hardware spare parts.

• Oversee the billing (AR/AP) processes and ensure accurate and timely invoicing, collections and administration,
• Manage a team of billing specialists and provide leadership and support as needed
• Develop and maintain billing policies and procedures to ensure compliance with regulatory requirements

If you love learning and would like to work with some of the best minds in the industry, memoQ, a global market leader in translation technology and one of the top 500 fastest-growing SaaS companies in the world, can be a great choice for your continued professional growth....

Key responsibilities • Act as a single point of contact for phone calls (primary), chat and emails from users • Assist customers with basic, how to, account, portals, etc related inquiries • Coordinate with customers to track their details, navigate users to accurately enter their data in the...

We are seeking a highly skilled and motivated Content Marketing Manager to join our dynamic marketing team at Japanspecialist. As the Content Marketing Manager, you will be responsible for developing and executing content strategies that drive brand awareness, engage our target audience, and help...

• This is a night shift position, working between 11 pm – 7 am
• Research individuals and companies via the Internet.
• Monitoring queues and their disposition in a timely manner.
• Monitoring emails.
• Timely escalation of any client issues that you are unable to resolve.

• Create, process, and deliver a full range of invoices (pro-forma, intercompany, credit/re-bill, customs, cash-in-advance)
• Upload invoices to customer and government portals; onboard Veolia onto new customer platforms

• Achieve quota by ensuring license/product renewal accuracy and cross functional entitlement for customer support.
• Provide product renewal date and pricing details to the customer in advance to ensure timely renewal.

• Identify and engage with key SI/VAR partners who have strong market presence but limited or no ASUS business.
• Present ASUS value proposition, build trust, and establish joint business plans.
• Drive partner registration, onboarding, and enablement processes to ensure readiness to sell ASUS solutions.

• Drive second level incident resolutions of CRM systems by engaging support teams of various stakeholders.
• Manage E2E high severity incidents, situations and inform business stakeholders (Service Risk notes).
• Overview incident resolutions to have them solved within certain SLA target.

• You will take part in internal trainings and learn all about VAT to provide a great client experience.
• You will analyze VAT data of entities to prepare indirect tax reports for our multinational clients.
• You will support experienced colleagues and the management team to achieve clients’ expectations.

• Processing orders, CMS & AI, in SAP
• Processing complex orders
• Processing orders for key accounts
• Managing order related issues to enable delivery to customers on time in full
• Handling special queries, urgencies with continuous professional communication with our existing customers and stakeholders