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• Leadership and development of Knowledge Retention, Business Intelligence and tactical governance teams
• Ownership and continuous improvement of Customer Care process governance framework
• Oversight of process taxonomy and Promapp governance

• Assist the Top Management with schedule coordination, travel arrangement, etc.;
• Coordinate business trips including the handling of travel expenses;
• Handle internal and external correspondence according to notes and drafts in German, English and Japanese;
• Organize meetings, conferences or other events;

Processing applications for Australian passports, including conducting interviews and processing travel documents in accordance with Australian legislation and within processing guidelines and standards....