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Own the end-to-end incident process:Map, document, and continuously improve the full customer incident lifecycle — from the first inbound signal through intake, triage, escalation, resolution, and customer communication, ensuring a seamless experience at every step....

Responsibility for our knowledge management system, from selection and configuration through rollout and sustainable adoption in the relevant teams...

Drive Platform Vision and Strategy: Define and execute the long-term roadmap for the Cloud Foundations segment, shifting fundamental cloud capabilities into self-service, developer-friendly products....

You maintain technical ownership of our hybrid Charge Point Management System (CPMS), acting as the technical partner to the Solution Owner – shaping and prioritizing architectural work and technical improvements alongside product demand to ensure technical direction remains tied to operational...

Your responsibilities will encompass overseeing the launch of the ESC in 2025, working closely with global AWS teams, and influencing the evolution of AWS services and technology. A typical day in this role involves collaborating with technology leaders, contributing to the enhancement of...

• Implement features and workflow enhancements and support the configuration and improvement of ServiceNow modules (e.g., Risk, CMDB, Asset, Change, Incident).
• Help maintain data consistency across Asset, Process, and Risk domains.

• Translate data into actionable insights that shape our marketing strategy and investments.
• Partner with marketing stakeholders to identify opportunities, define KPIs, and measure success.
• Build clear, engaging dashboards and reports that highlight trends and tell compelling stories.