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• Manage the pursuit and development of a curated list of high-potential resellers and non-traditional partners
• Identify relevant entry points and build outreach plans for potential partners, and self-reliantly conduct outreach meetings and commercial negotiations

• Design, develop, and maintain applications.
• Optimize and enhance existing applications and infrastructure.
• Ability/interest to work with machine learning.
• Collaborate and communicate with various teams within the company.
• Ensure all applications reflect our internal policies and standards.

• Act as a trusted finance advisor to the Refinery VP, supporting strategic, commercial, and investment decisions
• Drive financial performance and ensure delivery of economic and strategic targets
• Lead interventions to address financial risks and performance gaps

• Create and implement test strategies and concepts for all test levels in embedded, cloud, mobile and web applications
• Improve our development and testing processes, methods and tools, and support the development teams
• Plan, set up and maintain test environments and automation frameworks

• You lead, mentor, and develop a high-performing general ledger accounting team with 7 team members while fostering a collaborative and growth-oriented culture.
• You oversee day-to-day accounting operations, ensuring smooth execution and effective allocation of resources in line with business needs.

• Support the definition and execution of the High Speed strategy, ensuring alignment between strategic priorities and financial targets.
• Own the strategic five-year planning, budgeting and forecasting processes for the High Speed Division globally.

• Ensuring high availability and stable operations
• Monitoring systems and handling alerts
• Opening, managing and coordinating incidents
• Executing planned maintenance tasks
• Keeping contact with providers and internal technical teams
• Troubleshooting application issues and outages using documentation

• Driving force behind conceptual quality, both internally and externally
• Independently creating high-quality client presentations, strategic documents and business reviews
• Translating complex client requirements into structured, actionable decision papers

• Partner closely with the Area Director Central Europe to manage priorities, coordinate strategic activities and support effective decision-making.
• Lead complex calendar management, leadership meetings, travel arrangements and key business engagements.

Availability and customer satisfaction. You hit the agreed availability targets and hold them, and customers experience both the platform and the service desk as dependable, with incidents resolved quickly and communicated clearly....

Availability and customer satisfaction. You hit the agreed availability targets and hold them, and customers experience both the platform and the service desk as dependable, with incidents resolved quickly and communicated clearly....

• Managing the process for enquiries and complaints to resolution without managerial support
• Dealing with sophisticated customer requirements efficiently and professionally as per the service level agreement
• Maintaining daily customer service reports

• Collaborate with business stakeholders to identify technical opportunities and gather user requirements for Polarion customizations, workflows, reports, dashboards, and integrations.
• Configure, customize, and maintain Polarion ALM solutions to support engineering, quality, and compliance processes.

Build customer &; market understanding: You research customer challenges and the competitive landscape – the foundation for pitches and team decisions, not just a box-ticking exercise....

YOUR MISSION yoummday US is seeking an experienced OPERATIONS MANAGER to establish and lead a new customer service and sales program for an industry-leading client in the travel industry. This is an opportunity to build the program from the ground up: shaping its strategy, defining its processes,...

Diagnosis over gut feeling: You analyze customer challenges and competitive landscapes—the foundation for pitches and go-to-market decisions, not just busywork....

• Active partnership with sales and project managers to estimate, design, develop and deliver solutions
• Continuous communication with domain experts and product owners to understand core business needs and goals to synthesize requirement and quality standards

Process Analysis &; Automation: Analyze existing sales processes, identify opportunities for increased efficiency, and develop AI-powered automations (e.g., for reporting, follow-ups, data entry, and lead routing)....

Lead organizational design initiatives across functions, business units, or regions, ensuring organizational structures are clearly aligned with business strategy, operating model requirements, and transformation priorities....

End-to-End Ownership: You manage your hiring processes independently across all departments and locations, from the briefing session and channel strategy through screening and interviews to offer close. You use active sourcing selectively where it has the greatest impact for the role....