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• Drive the development and continuous improvement of CRM and other tools used in Technical Support, with CRM as the primary focus.
• As a member of the CRM Panel, gather and structure requirements and turn them into practical improvements together with process owners and IT.

• Design lean and efficient operational structures for collaboration across factories and countries
• Collaboration with regional sales team to develop competitive bid strategies and optimized business models

• Build and improve the WebRTC media pipeline across web, desktop and mobile clients, including audio, video, screen sharing and data channels.
• Develop and scale our Selective Forwarding Unit (SFU) and signaling services to support large meetings, webinars and breakout rooms.

• Develop sales activities and identify new business opportunities across the Swiss market.
• Manage the full sales cycle, from initial customer contact and needs assessment through presentations, demonstrations, quotations and closing.

• Management of customer orders throughout the order fulfillment lifecycle
• Processing of customer orders, order changes and customer master data requests using ERP and CRM systems
• Monitoring of open orders and proactive communication of updates to customers and internal stakeholders

• End-to-end management of modern data platform implementations built on Databricks
• Running all scrum ceremonies for data engineering and data science teams
• Tracking budgets and optimizing compute costs
• Managing technical risks such as data quality and pipeline bottlenecks

Account Management & Growth: Manage, nurture, and strategically develop existing customer accounts while driving active new business acquisition across -speaking Switzerland....

• Run the weekly, monthly, and quarterly forecast process: facilitate calls with sales leadership, consolidate inputs, and present conclusions, not just data
• Surface pipeline risk proactively with a point of view on what to do about it, not just a report that something is off

As Director of Brand & Marketing, you will have overall responsibility for the Badrutt's Palace brand and marketing across all touchpoints, including the hotel, restaurants, bars, spa, retail, and events....

• beérkező leadek kezelése és rögzítése a CRM rendszerben;
• érdeklődők telefonos megkeresése, igények előzetes felmérése;
• annak eldöntése, hogy elegendő-e telefonos/videós felmérés, vagy helyszíni felmérés szükséges;
• videós vagy személyes műszaki felmérés;
• az épület és a telepítés adottságainak vizsgálata;

• Proaktiver Marktaufbau: Sie wandeln reaktives Geschäft in proaktive Akquise um und gewinnen Neukunden im Bereich Leisure Sales.
• Key Market Ownership: unsere Key & Growing Markets aus- und aufbauen.

• Proactively contact potential B2B customers by phone
• Conduct cold calls and identify new business opportunities
• Introduce the company's products and identify potential customer needs
• Identify relevant contacts and decision-makers

• Install and commission XSYS equipment at customer sites, including system setup, testing, acceptance and handover.
• Perform preventive and corrective maintenance, repairs, upgrades and technical modifications to ensure equipment reliability and minimize downtime.

• Drive pipeline growth through prospecting, strategic account management, and new business development.
• Build and maintain strong relationships with customers across academia, government, and industrial research organizations.

New Customer Acquisition: Proactively identify target accounts, initiate contact and secure access to decision-makers. Create opportunities through direct outreach, working with distributor, and customer visits, taking personal ownership of winning new business....

Achieve or exceed assigned territory sales targets through effective clinical support, customer engagement, product adoption, and close collaboration with the team....

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• Guidance and development of a customer care organization
• Delivery of exceptional service to customers including order entry, order fulfillment, and complaints resolution activities
• Support of operational excellence
• Creation of a culture of continuous improvement and innovation

• Administration and maintenance of opportunities and leads in Magenta-Force (Salesforce)
• Creation and processing of internal sales support orders using workflow tools
• Supporting the sales organization throughout the opportunity lifecycle

Define and continuously improve the global channel strategy, including partner segmentation, prioritization, value propositions and the Alliance Program framework...