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• Active partnership with sales and project managers to estimate, design, develop and deliver solutions
• Continuous communication with domain experts and product owners to understand core business needs and goals to synthesize requirement and quality standards

• Installation, configuration, and testing of the Roche IT portfolio
• Provision of high-level technical support for the systems and solutions of the RIS Portfolio
• Software upgrades and system adjustments
• Verification and approval of the operational quality of all system equipment

• Develop and maintain the Business Capability Map and ensure its alignment with strategic objectives.
• Collaborate with business stakeholders to model value streams, business processes, and operating models.

• Architect and implement scalable AI/ML solutions on Azure or GCP
• Design and build AI solutions for sales use cases such as automated RFP/RFI ingestion, classification, and response generation
• Design and build AI solutions for intelligent document understanding

• Architect and implement scalable AI/ML solutions on Azure or GCP
• Design and build AI solutions for sales use cases such as automated RFP/RFI ingestion, classification, and response generation
• Design and build AI solutions for intelligent document understanding

• Leadership and coaching of a German-speaking Customer Operations team based in Budapest
• Operational escalation point for complex customer and order-related issues
• Monitoring of operational performance, KPIs and service levels with continuous improvement

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• Identify and acquire new customers through outbound and inbound sales activities in close collaboration with our Business Development Representative and the marketing team;
• Manage and grow a portfolio of existing customer accounts (MSPs, ITSPs, large SMBs);

Providing exceptional customer service to external customers and internal stakeholders across export order management, logistics coordination, shipping administration, quotations, and master data maintenance...

• Management of customer orders throughout the entire order lifecycle
• Review of operational reports to identify orders requiring intervention and proactive resolution
• Investigation of complex order issues and coordination with Sales, Supply Chain, Manufacturing, Logistics, Finance and Customer Care

Support the business of the Investment Banking Division...

• Driving the end-to-end market access journey within the Hungarian Healthcare System
• Shaping healthcare policy within the Hungarian Healthcare System
• Engaging strategically with stakeholders within the Hungarian Healthcare System

• Selling complex service-based solutions across Big Data, Cyber Security, Salesforce, and broader IT service portfolios
• Identifying client business challenges and translating them into tailored solution proposals and value propositions

• Design lean and efficient operational structures for collaboration across factories and countries
• Collaboration with regional sales team to develop competitive bid strategies and optimized business models

• Salesforce development and solution delivery
• Design and implementation of scalable Salesforce solutions across Sales Cloud, Service Cloud, and Health Cloud
• Building and enhancing user experiences using Lightning Web Components and Aura Components

• Manage inbound lead flow with speed and professionalism, ensuring every business that reaches out gets a sharp, timely first response
• Qualify leads effectively by understanding each business's needs, challenges and goals — and matching them to the right Mollie solution

• Supporting customers throughout the order lifecycle
• Export order processing
• Logistics coordination
• Shipping administration
• Customer communication
• Quotations
• Master data management
• Providing exceptional customer support by responding promptly and accurately to internal and external customer requests

• Planning and coordinating field service operations
• Serving as primary liaison between field service teams, customers, and external stakeholders

• Design, develop and maintain business processes, automations, data flows and custom solutions within the Salesforce platform
• Further develop and optimize Salesforce solutions to improve efficiency, performance and user experience

• Management of customer orders throughout the entire order lifecycle
• Review of operational reports to identify orders requiring intervention and proactive resolution