Support analyst állások, munkák főiskolai végzettséggel

• Drive second level incident resolutions of CRM systems by engaging support teams of various stakeholders.
• Manage E2E high severity incidents, situations and inform business stakeholders (Service Risk notes).
• Overview incident resolutions to have them solved within certain SLA target.

• Review, analyse in case of any issue occurred on individual portfolio related documents (invoices, credit notes).
• Conduct analysis and investigation under the supervision of team lead of any occurred incident in relation to the AP processes on team portfolio.

• Review, validate, and process employee expense claims in our expense claim system in line with company policies, approval frameworks, and internal controls.
• Ensure compliance with local legislation, taxation rules (including VAT/GST), and company financial policies.

Provide first- and second-line technical support via the IT service portal, live chat, phone, email, and face-to-face interactions, ensuring prompt resolution and high customer satisfaction....