Italian állások, munkák

• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested/required
• Accurately log all calls and in line with procedures

• Provide first-level IT support as the initial point of contact for customers
• Handle end-user requests via phone, email, and ticketing tools
• Accurately document and log incidents and requests in the ticketing system
• Escalate issues that cannot be resolved at first level to Level 2 support teams

• Provide advanced troubleshooting for complex mobility incidents escalated from L1.
• Diagnose and resolve device enrollment, configuration, compliance, and application deployment issues.
• Support OS upgrades, patching cycles, and full device lifecycle operations.

Monitors CSR’s performance on a daily basis, by taping, listening to, reviewing and evaluating calls...

• Processing, reporting and booking invoices or other cost information from partners.
• Analyzing and controlling partner costs and partner statements; calculating licensee and agency fees.
• Issuing invoices / bills and credit notes to partners.

• OTC (Order-to-Cash) folyamatok napi szintű kezelése ERP rendszerben
• Kapcsolattartás társosztályokkal, nemzetközi partnerekkel és ügyfelekkel
• Havi zárásokban, auditokban és projektekben való aktív részvétel
• Szolgáltatási szintek (SLA) és teljesítménymutatók (KPI) nyomon követése

• Continuous execution of inbound and outbound transportation in our customers' transportation networks
• Performing customer service tasks, e.g., managing transport orders, communicating with clients and partners

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Rispondere in modo efficiente ed efficace a tutte le richieste dei clienti entro i tempi stabiliti
• Sviluppare e mantenere una conoscenza tecnica completa dei prodotti e servizi del cliente
• Gestire tutta la corrispondenza come richiesto

• Monitor, Classify and assign incoming tickets to teams / colleagues
• Manage employee requests via ticket and email
• Manage tasks related to employees and external workforce lifecycle from onboarding till retirement including all types of changes
• Monthly reports

• Assist in responding to customer inquiries via email, phone, or chat.
• Document customer interactions and update case records accurately.
• Escalate complex cases to senior team members when necessary.
• Support the team in improving customer service processes and tools.

• Unterstützung im Sales & Marketing Bereich
• Mitarbeit bei Vertriebs- und Verkaufsmaßnahmen
• Betreuung der Gäste während des Aufenthaltes
• Aktive Mitarbeit bei Qualitätsverbessserungen
• Check in / Check out
• Rechnungslegung / Kassaführung
• Reservierungsannahme und -bearbeitung
• Concierge Desk / Guest Relations

• Prepare offers for our MICE clients for their events in Hungary and all over the world
• Overlooking of event budgets
• Planning and coordination of confirmed events
• Communicating and keeping contact with our event planner clients
• Looking for new products, news on the market and suppliers

• Új ügyfelek felkutatása
• Ajánlatok, tárgyalások, szerződések lebonyolítása
• Az ügyfelek támogatása a „kedvező ár kontra kiváló minőség” dilemmában, a prémium megoldások értékének bemutatása

• Hotel and land service bookings.
• Communication with hotels, suppliers and clients.
• Communication in English, troubleshooting with partners and suppliers.
• Customer service via phone.
• Administration.

• OTC (Order-to-Cash) folyamatok napi szintű kezelése ERP rendszerben
• Kapcsolattartás társosztályokkal, nemzetközi partnerekkel és ügyfelekkel
• Havi zárásokban, auditokban és projektekben való aktív részvétel
• Szolgáltatási szintek (SLA) és teljesítménymutatók (KPI) nyomon követése

• Lead, coach, and develop a 5-person international help desk team 
• Own daily operations, workload distribution, and ticket prioritization 
• Ensure SLA compliance, service quality, and continuous improvement 
• Act as a senior (L2/L3) escalation point for complex and critical incidents 

• Set up and manage the local procurement function in alignment with group standards
• Oversee the full purchasing cycle for local suppliers
• Issue purchase orders and ensure continuous availability of raw materials (EVA, resins, additives, etc.)
• Maintain daily coordination with international colleagues