Helpdesk operátor állások, munkák általános iskolai végzettséggel

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support

• Handles inquiries via chat and email from customers and/or internal parties. 
• Order management: order entry, price checking, order cleaning, compliant with Eaton's policies.
• Complaint handling. 
• Support team with billing repsonsibilities. 

• Respond to customer inquiries via phone and email with professionalism and clarity
• Troubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, and more
• Guide customers through product features and best practices
• Escalate technical issues following structured processes

Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice....