Customer bróker állások, munkák

• Provide sales and customer support via phone, email, and chat
• Handle and convert incoming online sales leads with high quality and speed
• Deliver after-sales support related to deliveries, claims, returns, installation, and payment issues

• Ügyfélmegkeresések kezelése alkatrészellátással kapcsolatban
• Értékesítési rendelések rögzítése és koordinálása beszerzéssel/beszállítókkal
• Folyamatos kapcsolattartás vevőkkel a rendelési részletekről
• Ütemezések elemzése, igényfluktuációk kezelése
• Volumenváltozások monitorozása, szükség esetén eszkaláció

• At levere en fremragende og god kundeservice til vores kunder via telefon.
• At håndtere og administrere kundesager effektivt med hjælp fra forskellige systemer.
• At samarbejde med dit team om at nå fælles mål i et miljø, hvor vi altid hjælper hinanden.

• Daily contact with customers (telephone, e-mail)
• High level of customer service
• Handling customer queries and complaints and helping to resolve them
• Receiving/recording customer orders in the ERP system
• Manage customer record systems through online interfaces

• Providing operational support and leadership for a team of 20-25 professionals
• Supporting my team with complex escalation management, liaising with stakeholders on outstanding issues and taking ownership to close issues
• Monitoring the quality and productivity of the team's processes

Are you passionate about customer satisfaction and driving business growth? Do you have a customer-centric mindset and a strong desire to help clients achieve their business objectives? If so, we want YOU to join our CUSTOMER SUCCESS TEAM! As a ENGLISH-SPEAKING CUSTOMER SUCCESS SPECIALIST, you'll...

- Recording and modifying orders; - Handling complaints; - Contacting customers in writing; - Written and verbal communication with German speaking colleagues; - Preparing and amending price quotations....

• Manage customer inquiries via email and online channels in a professional and proactive manner
• Provide support through social media platforms, WhatsApp, and live chat
• Deliver accurate information about products and services

• Efficient and accurate handling of order entry, follow-up, inventory management, shipping-related tasks, and claims.
• Professional handling of customer calls and complaints.
• High-quality logging of case studies and calls with continuous updates.

• Folyamatosan követi a Microsoft D365 termékeivel kapcsolatos változásokat, újdonságokat. 
• Összefogja a Microsoft D365 termékkel kapcsolatos információkat és támogatja az üzletet és IT kollégáit szakmai képzésekkel bemutatókkal. 

• Kvantitatív és kvalitatív kutatások, trackingek és komplex kutatási programok teljes körű vezetése
• Külső kutatóügynökségek irányítása, hogy a kutatásokból származó eredmények valódi üzleti értéket teremtsenek
• E2E belső kutatási projektek megvalósítása, támogatva ezzel a vezetői döntéshozatalt

• Lead and continuously refine CE Online customer-facing processes, ensuring a seamless, efficient, and customer-centric operation.
• Design and execute a comprehensive training and capability roadmap for in-store colleagues, fostering skill development, engagement, and contribution to operational KPIs.

• Take ownership and resolve raised verbal and written customer issues.
• Raise activities that are not actioned by assignees.
• Account set-up, allocation and delivery issues.
• Order processing and order fulfilment.
• Sales order tracking.

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or assigning up to Level 2 support

• Provide customer and technical support, including troubleshooting and installation/deployment assistance for engineers
• Resolve inquiries efficiently by following support procedures, escalating complex issues to Level 2 when needed

• Understand and drive customer success goals
• Monitor customer performance and uncover opportunities for growth
• Assist with billing, administration, and customer inquiries
• Collaborate globally with internal teams to ensure seamless service

• Managing customer requests and queries
• Logging, assigning, tracking progress of complaints & claims from receipt to completion
• Interacting with customers and stakeholders in a professional, friendly and efficient manner
• Coordinating the allocated portfolio (key customers)’s queries end-to-end

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support

- Recording and modifying orders; - Handling complaints; - Contacting customers in writing; - Written and verbal communication with foreign colleagues; - Preparing and amending price quotations....

• Beérkező rendelések pontos rögzítése, feldolgozása és nyomon követése a belső rendszerben.
• Beérkező megkeresések (telefon, e-mail, web, chat) megválaszolása angol, francia és/vagy német nyelven
• Panaszkezelés és reklamációk intézése, szoros együttműködésben a társosztályokkal a megoldás érdekében.