Warranty Analyst - German or Italian Speaker

Jelentkezés profillal

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Tech Mahindra Limited Magyarországi Fióktelepe
Munkavégzés helye

Távmunka / Remote

Egyéb juttatások
- Egészségpénztár
- Cafeteria
- Szakmai tréningek
- Egészségbiztosítás
Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Alkalmazotti jogviszony
- Általános munkarend
Elvárások
- Német felsőfok vagy
- Olasz felsőfok
- 1-3 év tapasztalat
- Középiskola

Állás elmentve

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A hirdetés adatait sikeresen elküldte az email címére.

Responsibilities

As a valued member of the warranty administration team, you will work with the Service Teams of dealerships and OEM to obtain approvals and resolve warranty claims. You will be the liaison with technicians, service advisors and service managers at dealerships and manufacturers to ensure all necessary information to provide for each claim, including photos, documentation, estimates, technician notes, etc.

Key responsibilities:

• Review and resolve all warranty claims and cases, with accuracy and in timely manner, adhering to agreed SLA’s and KPI’S.
• Follow all manufacturer's warranty company policy and procedures.
• Communicate effectively with different stake holders like service advisors, and service managers at dealerships, and OE Aftersales team, while resolving cases and claims
• Ensure productivity and accuracy while resolving claims, with a focus of reducing the overall warranty administration spend.
· Escalate issues and problems to Engineering as necessary; track and follow up to ensure they are addressed and closed within a
reasonable time
· Develop positive working relationships with all service personnel and management
· Self-motivated and able to work independently with minimal supervision

Requirements

A high school diploma.
English on a communication level (for interviews, training, and internal communication).
Fluent in spoken and written German or Italian language.
Strong communication and willingness to learn
2 - 3 years of experience with at least 1-year experience in the parts, service or warranty department of a dealership, junior service technician, or parts sales with basic technical understanding.

What we offer

Paid training - We'll teach you everything you need to know
An empathetic culture and supportive leadership who prioritize your well-being and personal development
Ability to grow in multiple areas in the company
Being part of a culture of inclusion and belonging: we value the diversity that our people bring to our workplace and communities
We appreciate your hard work by providing a competitive salary, with a comprehensive benefits package (Cafeteria, private health insurance and trainings)

Company info

Tech Mahindra is a global consulting service and systems integrator that operates in over 90+ countries, delivering solutions with a unique blend of digital innovation and robust, industry-strong processes. With our promise to help our customers Scale at Speed, we design future state solutions for industry leaders and offer innovative digital experiences that enable them to transform and scale at speed™. Our aim is to enable enterprises, associates, and society to Rise for a more equal world, future readiness, and value creation.