VP, Customer Enablement

Jelentkezés a cégnél

Cég neve

Graphisoft SE
Munkavégzés helye

Budapest

Munkaidő, foglalkoztatás jellege
- Alkalmazotti jogviszony
- Általános munkarend
Elvárások
- Angol középfok
- >10 év tapasztalat
- Főiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Ownership and execution of a global Customer Success strategy tied to revenue and retention goals
Definition and leadership of the global learning strategy to support onboarding, adoption, and ongoing success
Design and refinement of segmented customer journeys covering onboarding, value realization, renewal, and expansion
Leadership of a 25+ person global team across APAC, the Americas, and Europe
Hiring, coaching, and development of leaders and senior individual contributors
Institutionalization of world-class onboarding and enablement programs
Leveraging AI and personalization to deliver context-sensitive learning and embedded success touchpoints
Use of predictive health models, risk alerts, and save plays to prevent churn and increase retention
Building proactive expansion programs for cross-sell and upsell
Maintenance of executive reporting and operating rhythms for key metrics
Partnership cross-functionally with Sales, Product, Support/Services, RevOps, and Marketing
Positioning the company as a thought leader through certifications and digital learning initiatives
Staying ahead of evolving trends in AEC workflows, educational technology, AI-driven learning, and customer success innovation

Requirements

Proven leadership of multiregion Customer Success organizations with measurable improvements in NRR and churn
Deep expertise in customer journey design, onboarding, lifecycle management, and scalable/digital success motions
Track record of owning renewals and expansion, building cross-sell and upsell frameworks, and forecasting base revenue performance
Strong operational mastery in KPI design, executive reporting, and data-driven leadership
Hands-on experience implementing and operating ChurnZero
Demonstrated success in defining and scaling global learning strategies combining digital innovation, customer impact, and commercial results
Experience integrating learning and success programs into product environments through AI tools and in-app guidance
Commercial acumen managing revenue impacting programs or P&L ownership
Fluency in SaaS economics, AEC workflows, and enterprise software adoption dynamics
10+ years in post-sales leadership within B2B or SaaS organizations, including 5+ years managing multiregional teams and managers
Proven ability to translate vision into global operating plans and playbooks with measurable KPIs
Advanced communication and executive presence for board-level updates and enterprise negotiations
Deep stakeholder leadership across Sales, Product, Support/Services, RevOps, and Marketing
High integrity, resilience, and change leadership with experience driving organizational transformation
Strong cross-cultural awareness adapting engagement models and communications to regional norms and regulatory contexts
Based in Europe with flexibility for international travel

Nice-to-have

Experience embedding learning within product workflows or using digital adoption platforms
Familiarity with AI-driven content generation, localization, and adaptive learning systems
Recognized industry thought leadership or professional network in AEC or design technology
Background in instructional design, UX, or digital education environments
Open, creative mindset and passion for innovation, continuous improvement, and customer-centric transformation
High-level knowledge of Graphisoft software or other BIM authoring tools

Company info

Graphisoft® empowers teams to create great architecture, through award-winning software solutions, learning programs, and professional services for the Architecture, Engineering, and Construction industry. Archicad®, the architects’ BIM software of choice, offers a complete end-to-end design and documentation workflow for architectural and integrated architectural and engineering practices of any size. BIMx®, the most popular mobile and web BIM app, extends the BIM experience to include all stakeholders in the building design, delivery, and operations lifecycle. BIMcloud®, the AEC industry’s first and most advanced cloud-based team collaboration solution, makes real-time collaboration possible across the globe regardless of the size of the project and the speed or quality of the team members’ network connection. Graphisoft is part of the Nemetschek Group.