Vice President (m/f/d) Customer Service Interiors

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Diehl Aviation
Munkavégzés helye

Németország

Munkaidő, foglalkoztatás jellege
- Alkalmazotti jogviszony
- Általános munkarend
Elvárások
- Angol középfok
- 1-3 év tapasztalat
- Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

In this role, you will take end‑to‑end responsibility for the entire Customer Service organization for Cabin Interiors & Monuments.
You will oversee all Customer Service activities, including technical support, technical documentation, spare parts business management, as well as pricing strategies, commercial policies, and contract management.
Managing customer interfaces, preparing executive reports, and conducting regular performance reviews will be key aspects of your responsibilities.
You will drive continuous improvement management across the organization by optimizing processes, applications, and operational performance.
Additionally, you will hold the central functional responsibility for IT program management, including the strategic development of IT systems, data analytics, digital transformation initiatives, and the execution of related projects.

Requirements

A completed degree in Business Administration, Industrial Engineering, or a comparable field is required.
Several years of professional experience in Customer Service, Program Management, or a related function distinguish your profile.
Strong experience in managing customer interfaces, driving performance reviews, and handling complex service organizations is essential.
Solid understanding of IT program management, digital transformation, and data analytics supports your ability to drive continuous improvement initiatives.
Excellent communication and stakeholder management skills, combined with a structured and results‑oriented working style, complete your profile.

What we offer

Professional and personal development
Jobrad
Tariff compensation
Flexible working hours
Family-owned company

Applicants with a severe disability will be given preferential treatment if equally qualified. Should you wish to do so, please indicate your disability status in your application on a voluntary basis.

Company info

Digital transformation. Sustainability. Peacekeeping. Exciting tasks that we at Diehl are working on intensively with our five corporate divisions Metal, Controls, Defence, Aviation and Metering and our more than 16,000 employees. Discover fascinating technologies and apply. In a family-run company characterised by trust and courage, which is consistent and stable – by tradition.

For our site Diehl Aviation in Laupheim we are looking for a:

Vice President (m/f/d) Customer Service Interiors