Turkish speaking Service Desk Agent

We are looking for a Turkish‑speaking Service Desk Agent to join our international support team in Budapest. This is a full‑time (40 hours/week) position with a hybrid work model.

• Receiving end user calls
• Provide first level resolutions
• Ticket creation/Categorization / Prioritization
• Ticket escalation to respective Support Group
• Incident resolution and recovery
• Ticket Closure.
• The employee is obligated to follow every directive received from the employer as long as that is within the reasonable boundaries of the position fulfilled

• Have excellent written and verbal communication skills in Turkish and at least upper-intermediate English
• Have experience in customer support
• Have at least high school degree
• Open to work in shifts

• Competitive salary and cafeteria benefits; All You Can Move SportPass (at a discounted price), medical benefits and other perks.
• Annual bonus
• Hybrid model of working (fancy, easy to access office)
• Training and continuous learning and certification opportunities
• Chance to be part of a rapidly expanding organization.
• Multilingual environment, native colleagues (50% of the team is a native speaker of their support language).
• Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
• Reimbursable language courses.
• Team events and Company events