Turkish speaking Service Desk Agent

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world.

• Receiving end user calls
• Provide first level resolutions
• Ticket creation/Categorization / Prioritization
• Ticket escalation to respective Support Group
• Incident resolution and recovery
• Ticket Closure.
• The employee is obligated to follow every directive received from the employer as long as that is within the reasonable boundaries of the position fulfilled

• Have excellent written and verbal communication skills in Turkish and at least upper-intermediate English
• Have experience in customer support
• Have at least high school degree
• 40 hours per week, support window from 5 am to 3:00 pm

• Competitive salary and cafeteria benefits; All You Can Move SportPass (at a discounted price), medical benefits and other perks.
• Annual bonus
• Hybrid model of working (fancy, easy to access office)
• Training and continuous learning and certification opportunities
• Chance to be part of a rapidly expanding organization.
• Multilingual environment, native colleagues (50% of the team is a native speaker of their support language).
• Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
• Reimbursable language courses.
• Team events and Company events