Állás részletei
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Cég neve
_VOIS
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Munkavégzés helye
1087 Budapest, Hungária körút 40-44.
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Egyéb juttatások
- Cafeteria
- Szakmai tréningek
- Egészségbiztosítás
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Munka típusa
- Teljes munkaidő
- Home office
- Alkalmazotti jogviszony
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Elvárások
- Angol felsőfok
- 1-3 év tapasztalat
- Középiskola
Állás leírása
Hello there! We’re Vodafone Intelligent Solutions (also known as _VOIS) and we’re looking for a
Technical Support Specialist - IoT Specific (24/7)
Your role in a nutshell:
Provide 1st and 2nd line technical support to external and internal customers within a BAU context, according to the set expected service levels and quality, working in 7/24 shifts, performing overtime and standby when required. Use the ticketing system and drive the resolution of the logged issues and service requests within a multi-supplier environment. Resolve an increasing percentage of issues at first contact, based on technical expertise and an excellent understanding of systems and processes. Communicate the status of high-severity incidents/ outages to clients/ partners/stakeholders
What will you do:
- Provide high-level 1st line support and first-time resolution whenever possible, plus level 2 support and resolution on given systems
- Solve the majority of the problems, forward only those cases that require specialized knowledge to the next level of support
- Gather all the required information from the Customer or monitoring systems, for further investigation with the help of next-level support.
- Work with greater independence, and possess bigger authority and knowledge to solve problems
- Analyse network packets to determine the next step of troubleshooting.
- Own the customer relationship, handling and resolving technical issues.
- Provide technical information to customers about service-affecting events and alarms via phone or other communication channels.
- Liaise with internal and external solution groups, ensuring that contractual SLAs are met.
- Act as 1st level escalation manager
What you will bring to the team:
- Minimum 1-year Experience of working in a customer-facing (IT) support function
- Experience of working in a multi-partner environment
- Priority management skills
- Service orientation and customer focus
- Troubleshooting and analytical skills
- Fluent in both verbal and written English
- Solid Knowledge of protocols such as GTP, TCP/IP, MPLS
- Good Knowledge of OSI Model
- Understanding of services such as DNS, DHCP, Radius.
- .Familiarity with support system/ tool including ticketing tools such as (Service now, Remedy)
- ITIL knowledge
- CompTIA Network+ (highly desired)
- CCNA (Cisco Certified Network Associate)
In return we provide you with:
- A dynamic environment where innovative ideas are always welcome;
- A collaborative community where your professional goals and work are supported by a diverse team;
- Access to internal trainings through Vodafone University and external trainings via other providers;
- A supportive internal coaching and mentoring culture;
- Opportunities to participate in company activities and Vodafone Foundation events;
- Corporate assets including a laptop and mobile phone with Vodafone RED subscription (unlimited talk, text message, and data within the EU)
- Vodafone HOME discounted fleet services for employees and their friends & family
- Cafeteria package;
- Private Medical Services;
- Employee Assistant Program to support your wellbeing and mental health;
- Currently, we are trialling a flexible and hybrid way of working to ensure our colleagues’ wellbeing and health & safety; we combine working from home with meeting max 2 times/week in our fully refurbished, digital office in Budapest
What you need to know about us
We are the engine that powers Vodafone around the world: our work impacts millions of people around the globe every day. If you want to experiment and learn fast, integrated into an international, multicultural and inclusive team, then _VOIS is the place for you.
#movewithus #_VOIS #VOISHU #LIHybrid
Sector(s):
- Client Services, Customer Services
- Call Center Services
- Online Customer Service
- Business Supporting Centres
- IT Support
How to apply/ contact information:
Apply via "Jelentkezem" button underneath!
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