Technical Support Specialist

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Cég neve

Grafton Recruitment
Munkavégzés helye

Budapest

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Ft/hó Megnézem

Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
Elvárások
- Nem kell nyelvtudás
- Pályakezdő/friss diplomás
- Egyetem

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Responsibilities

What you'll do
- Take full ownership of customer issues and drive them through to resolution.
- Diagnose and troubleshoot hardware and software problems related to connected mobility devices.
- Provide support through phone, chat, and email, ensuring every interaction is helpful, clear, and efficient.
- Guide users with product information, setup, and order support.
- Escalate complex cases to internal teams when necessary while keeping customers informed.
- Deliver accurate and timely solutions while maintaining top-tier service quality.
- Collaborate with teammates to continuously improve the support experience.

Requirements

What you bring
- Strong technical curiosity and troubleshooting mindset.
- Familiarity with electronics, Bluetooth technology, and WLAN environments.
- Solid knowledge of Microsoft Office tools.
- Excellent communication skills in English and the ability to explain technical topics clearly.
- Customer-first attitude with patience, empathy, and problem-solving skills.

What we offer

Why this role is exciting
- Work with innovative smart mobility technology used around the world.
- Be part of a team supporting products that combine robotics, AI, and electric transportation.
- Develop expertise in next-generation consumer tech and connected devices.
- Grow in a fast-moving environment where technology meets everyday mobility.
If you enjoy solving technical puzzles, helping people, and working with the kind of products you normally only see in futuristic cities - this opportunity might be your next ride.

Company info

Technical Support Specialist - Power the Future of Smart Mobility

Imagine working behind the scenes of a brand that redefined personal transportation and continues to shape the future of electric mobility. From intelligent scooters to cutting-edge personal transport devices, millions of users worldwide rely on these products every day. Now you can help keep them moving.

We're looking for an onsite Technical Support Analyst who is passionate about technology, troubleshooting, and delivering outstanding customer experiences.