Technical Support Analyst - French Speaking

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Cég neve

Transcosmos Kft
Munkavégzés helye

4002 Debrecen, Vezér utca 39.

Egyéb juttatások
- Cafeteria
Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Alkalmazotti jogviszony
- Általános munkarend
Elvárások
- Angol középfok és
- Francia felsőfok
- Nem kell tapasztalat
- Középiskola

Cafeteria

Teljes munkaidő Alkalmazotti jogviszony Általános munkarend

Angol középfok és Francia felsőfok Nem kell tapasztalat Középiskola

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Responsibilities

"Resolving issues, empowering customers — one solution at a time."

A customer-focused role dedicated to delivering fast, reliable technical support while turning challenges into solutions. This position combines problem-solving, clear communication, and a passion for helping customers to ensure every interaction adds value.

Take ownership of customer issues and ensure they are resolved efficiently and effectively;
Diagnose and troubleshoot hardware and software problems to identify appropriate solutions;
Escalate unresolved issues to the appropriate internal teams, following standard procedures;
Communicate clearly and professionally with customers, adjusting to their technical level and pace;
Provide accurate information about products and services, following established support guidelines;
Ensure timely resolution of issues while maintaining high-quality service in every interaction;
Escalate service-related concerns to the correct department as needed, in line with company processes;
Comply with all data privacy and security policies during customer interactions;
Collaborate positively with team members, customers, and other departments.