Technical Support Analyst (English Speaking)

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Transcosmos Kft
Munkavégzés helye

4032 Debrecen, Vezér utca 39.

Egyéb juttatások
- Egészségpénztár
- Cafeteria
- Nyelvtanulás támogatása
- Munkába járás támogatás
Munkaidő, foglalkoztatás jellege
- Alkalmazotti jogviszony
- Általános munkarend
Biztosított eszközök
- Workstation
- Monitor (1 db)
Elvárások
- Angol felsőfok
- Pályakezdő/friss diplomás
- Középiskola

Állás elmentve

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A hirdetés adatait sikeresen elküldte az email címére.

Responsibilities

Are you interested in DIY and home manufacturing?

We are looking for a proactive, customer-focused Technical Support Analyst to provide technical support, handle product inquiries, and resolve hardware and software issues.

The ideal candidate is a confident problem-solver who takes ownership of customer concerns from start to resolution. You are patient, empathetic, highly communicative, and able to remain focused and effective in a fast-paced environment.

Responsibilities:

Take full ownership of customer-reported issues and ensure timely resolution;
Research, diagnose, troubleshoot, and identify effective solutions for hardware and software concerns;
Provide prompt, reliable, and accurate information to customers while adapting communication style to their technical level;
Follow standard procedures for escalation of unresolved issues to appropriate internal teams;
Ensure contact resolution within defined timelines while maintaining high-quality standards in every interaction supporting customer retention efforts;
Escalate service-related issues to the correct department in accordance with company processes;
Maintain strict compliance with customer Data Privacy and Security policies;
Communicate and collaborate positively with team members, customers, and business partners.

Requirements

High school diploma;
Interest in DIY, electronics and technology;
Proven working experience in BPO and/or Customer Service environment;
Excellent English language skills;
Strong knowledge of Microsoft Office products.

What we offer

Transcosmos is proud to offer a supportive and unique working environment built on a strong culture of ambition, experience, and teamwork. We value long-term careers and actively support employee growth and progression.

We provide: