Technical Services Analyst - Budapest

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SEON Technologies Kft.
Munkavégzés helye

Budapest

Munkaidő, foglalkoztatás jellege
- Alkalmazotti jogviszony
- Általános munkarend
Elvárt technológiák
- API CLOUD POSTMAN SQL ACCESS TROUBLESHOOTING JIRA
Elvárások
- Nem kell nyelvtudás
- Nem kell tapasztalat
- Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Be a friendly, reliable point of contact for customers, delivering thoughtful and timely support
Monitor and respond across multiple customer communication channels
Take ownership of customer questions and issues from first contact through resolution
Support both customer-side technical teams and end users with technical and functional guidance
Troubleshoot platform, API, and configuration issues, working through problems methodically
Solving complex problems independently and escalating to internal teams when needed
Collaborate closely with Product, Engineering, and Infrastructure teams
Document cases clearly, keep our ITSM system up to date, and contribute to our knowledge base
Communicate openly and proactively, keeping customers informed and expectations clear
Support new customer onboarding and configuration when needed
Help train new team members and contribute to internal initiatives and improvements
Share feedback and ideas—your voice matters, and we value continuous improvement
Review and report product issues to help improve reliability and customer experience

Requirements

Strong written and verbal communication skills
A calm, empathetic, and customer-focused approach
Curiosity and a genuine interest in learning new technologies
Experience supporting cloud-based, browser-based software
Comfort working with APIs and technical integrations
Solid troubleshooting and problem-solving skills
Familiarity with tools like Slack, Gmail, Postman, Jira, and service desk systems
Flexibility regarding the shift schedules
SQL experience is a plus, but not required

What we offer

Competitive compensation and benefits that reflect the responsibility and shift schedule
Travel opportunities and global collaboration
Growth and learning opportunities
Shift: Tuesday-Saturday 9am-5pm
Hybrid working environment
Flexible work schedule
Private health insurance including coverage for spouse and dependents
Enhanced parental leave policies
Employee stock ownership plan (ESOP)
National holidays and generous holiday allowance
Employee assistance and mental health support
Monthly company breakfast and weekly lunch allowance
Access to learning and development opportunities including external L&D
Weekly language courses
Book allowance

Workplace extras

Canteen
Cafe
Corporate events
Bicycle storage
Free fruits, snacks
Free coffee, soft drinks
Free breakfast
Free lunch
Play corner

Company info

SEON is the command center for fraud prevention and AML compliance, helping thousands of companies worldwide stop fraud, reduce risk and protect revenue. Powered by 900+ real-time, first-party data signals, SEON enriches customer profiles, flags suspicious behavior and streamlines compliance workflows - all from one place. SEON provides richer data, more flexible and transparent analysis, and faster time to value than any other provider on the market. We’ve helped companies reduce fraud by 95% and achieve 32x ROI, and we’re growing fast, thanks to our partnerships with some of the world’s most ambitious digital brands like Revolut, Wise, and Bilt.