Technical Customer Assurance Manager (M-F-D) (m/w/d)

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Cég neve

HP Inc.
Munkavégzés helye

Hibrid

Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
Elvárt technológiák
- HARDWARE NETWORK PC LAN VPN BI HP TROUBLESHOOTING POWER BI EXCEL
Elvárások
- Német felsőfok
- 1-3 év tapasztalat
- Főiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Act as the primary technical contact for assigned customers, providing trusted expertise after purchase
Diagnose and resolve hardware, software, and network issues with a strong focus on root‑cause analysis
Provide clear, actionable technical guidance to customer IT teams and follow through to full resolution
Partner with the customer during new hardware deployments to ensure a healthy rollout — validating images, drivers, and key fixes using HP product knowledge to support a strong first‑day experience
Build strong, long‑term relationships through regular communication, proactive engagement, and on‑site visits where required
Deliver technical training sessions and knowledge‑sharing workshops for customer IT departments
Work closely with HP's specialist technical experts to manage deeper or complex escalations when needed

Requirements

Education & Experience

Technical degree in Computer Science (or equivalent)
Collaborative and effective in hybrid and distributed team environments
Solid hands‑on experience in PC technical support
Proven history of resolving technical issues directly with customers

Languages

Business fluent in German and English
Additional languages are a plus

Personal Skills

Approachable and able to build positive relationships with customers and colleagues
Growth‑oriented mindset with a desire to develop beyond pure technical work into strategic customer impact
Strong team player with a customer‑first mindset
Effective communicator with the ability to lead discussions and share insights confidently
Highly independent and able to take ownership of complex issues from start to finish
Creative problem‑solver with a proactive attitude
Organized, reliable, and able to manage multiple cases

Technical Skills

Deep PC hardware and device manageability expertise
Strong proficiency across Microsoft OS and Modern Management (e.g., Intune, Autopilot), working closely with wider HP technical experts when needed (Microsoft certifications are a plus)
Competent in network troubleshooting (LAN/WLAN/VPN)
Skilled in data extraction, analysis, and reporting (Power BI, Excel incl. PivotTables)
Able to present technical findings clearly to both technical and non‑technical audiences

What we offer

Employee-oriented corporate culture: We value enthusiasm, regular feedback, trust and respect within our teams. We want to promote meaningful innovation within each and every employee by giving them the opportunity to grow from their mistakes and get new inspirations through collaboration in our regional/global teams
A well-adjusted work-life-balance due to flexible working hours and home office regulations
Attractive salary package with additional benefits, such as 30 paid leave days, company pension plans, a long-term time account, bike leasing, employee counselling programs, wellness initiatives etc.
Equal opportunities and continuous career development, e.g. as part of the global mentoring programs, e-learning platforms
Multiple Employee Impact Networks such as Next Generation Network, Women's Network and Pride Network which organize interesting trainings and after-work events to expand your network

You are convinced to be a perfect match? Then join our HP family and apply now! (please provide your CV in English)

Company info

A unique opportunity to turn deep PC knowledge into high‑impact customer success!

Why this role matters

If you love solving complex technical challenges and want to grow beyond standard PC troubleshooting, the TCAM role opens the door to a more strategic, customer‑facing technical career. You'll work closely with major enterprise customers, primarily in Germany, build strong relationships, and focus on the issues that have real impact on system uptime and customer satisfaction.

You won't just fix problems — you'll influence, analyze, prevent, and shape better experiences for HP's most important customers.