Teamlead IT Service Desk 80 - 100 %

Teamlead IT Service Desk (f/m/d)%This role is to manage the Service Desk together with a motivated team of Technicians and Apprentices. We are looking for an initiative and highly committed IT professional asTeamlead IT Service Desk (f/m/d)%Your daily contribution:Lead and mentor a local team of Service Desk Technicians, Apprentices, Agents and Support Staff, to ensure their professional growth and developmentManage all Helpdesk operations as a single point of entry for Switzerland, from delivery of frontline technical support to orchestration of incidents, service requests or other demandsMonitoring ticket volume and performance metrics while supporting the team in exceeding expectations, including corrective action if necessaryIdentify the need for upgrades, configurations or new systems and report to other departments and managementImplement appropriate KPIs and dashboards to track performance, create transparency on issues or problems, and allow timely resolutions to protect business continuity and user satisfactionDevelopment, documentation, and execution of training content regarding existing, new, or changed processes as well as their execution in the ticketing or demand management toolsStay up to date with industry trends, emerging technologies, and best practices in business analysisYou are expected to process tickets tooYour Profile:Bachelor's degree in IT (Bsc or FH), TS or adequate certification levelProven experience (5+ years) in Helpdesk Management, deep understanding of frontline technical support, and with a track record of successfully leading and managing an international teamProject management experience in small or medium sized project with the focus on service deskLeadership and team-building skills, with a focus on fostering a collaborative and innovative work environmentFluent in German and proficiency knowledge in English (written and spoken)Your Personality:Ability to act independently and on your own responsibility (self-driving) in your responsible areaProactive approach and mindsetAbility to work effectively in a fast-paced and dynamic environmentExcellent problem-solving skillsExceptional interpersonal skills to work cross-functionally, intercultural as well as interact in teams and with outside professionalsSelf-motivated, result-oriented and decisive personality with a high level of energy and autonomyStrong attention to detail and a commitment to data accuracy and qualityWe offer:Structured induction processFlexible working conditionsVersatile and autonomous activities and tasksWorking environment with professional development opportunitiesParticipation in job-related training and further educationAbove-average pension fundAppreciative and inclusive cultureDemonstrated lived values that value diversityDynamic, international environment with committed employeesWe look forward to receiving your complete application documents.Burckhardt Compression AG | Location Winterthur I Tobias Wyser | Tel. jid729c824pn jit0209pn jiy26pn