System & Tools Maintanaince Lead Specialist

We established our service centre supporting Tesco's operation in the Central European region back in 2019. Our colleagues provide service for Hungary, Czech Republic and Slovakia in several fields: finance, people and payroll services, colleague and customer engagement, customer and product, enterprise analytics. Besides these, we have a modern Technology Hub developing software and applications used by millions of people - customers and colleagues - globally. Our young and dynamic teams are driving and accelerating changes on a global scale, so it is important for us to find colleagues that are open to learn and develop themselves. At Tesco Business Solutions & Technology we support our business in operating efficiently and serving shoppers a little better every day.

• Be the process expert by understanding end to end processes, legislation and policies.
• Plan and manage workflow received for the team so that all inputs are completed as per the SLA guidelines.
• Balance priorities for the team to be able to complete all activities according to the schedules.
• Support the team by creating and maintaining process documentation to deliver training for the new hires joining the System team; sharing process/policy/legislation updates to all the members and also conduct refresher trainings (based on error analysis, observations, etc.)
• Drive a CI culture by supporting & encouraging CI mindset within the team.
• Lead and deliver continuous improvement initiatives to improve delivery, efficiency, quality and save cost.
• Manage an agreed SLA in Payroll & People as well as Attendance systems, creating KPIs reports regarding to People department's needs.
• Analyzing and recognizing user's needs, existing processes and report problems concerning the system and recommend solutions for effective support and the optimal system usage, also communicate with system suppliers.
• Prepare/update user guides/manual and maintain it according to the company's standards, train/support trainings of users.
• Creating user accesses to people systems for Hungary according to data security regulations and company policies.
• Dealing with requirements from management and prepare ad hoc reports, prepare basic control reports from Payroll&Attendance systems.
• Provide data control in system and propose solution and solve any irregularity found, provide support for projects based on agreement.
• Reply to user queries, communicate with Financial department, Cooperate with Technology and Helpdesk.

• High School education
• Intermediate level English knowledge
• Hungarian language knowledge
• Educated IT-specialist or experienced superuser of IT-related systems / databases is an advantage
• Min.1 years of work experience in a HR System related position
• Good knowledge of Labor Code HU, personnel methodical HU, payroll legislation HU
  Knowledge of GDPR guidelines and practices
• Good analytical skills & logics
• System approach

We know life is different for everyone, so at Tesco we are open to flexible working conversations. Whether you're starting out, seeking balance, or navigating life changes like parenthood or caregiving — talk to us. You will spend around 60% of your time working from our offices or sites, and the rest remotely.

Tesco is committed to celebrating diversity and everyone is welcome at Tesco. As a Disability Confident Employer, we're committed to providing a fully inclusive and accessible recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require.

Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career-defining opportunities to all our colleagues. If you chose to join our business, we will provide you with:

• Competitive Compensation package based on your experience and skills (Cafeteria, Mobile phone, 15% shopping discount in every Hungarian Tesco store)
• Annual private healthcare package
• Performance-based annual bonus
• Minimum of 25 paid leave days per year
• Career Growth is not just a cliché - we operate in 3 markets as one Central European business, so there are many opportunities for growth and development
• Solid Business Background with more than 100 proud years of company history
• We are a Great Teamand we are not fond of any formalities here
• Modern Office with great location (e.g.: free parking)
• Flexible working policy

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