Állás részletei
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Cég neve
Tech Mahindra Limited Magyarországi Fióktelepe
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Munkavégzés helye
1134 Budapest, Váci út 37.
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Egyéb juttatások
- Cafeteria
- Szakmai tréningek
- Egészségbiztosítás
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Munka típusa
- Teljes munkaidő
- Alkalmazotti jogviszony
- Általános munkarend
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Elvárások
- Angol középfok és
- Svéd középfok
- 1-3 év tapasztalat
- Főiskola
Állás leírása
Responsibilities
Role Outline
Working within one of the organisation’s campaigns the successful candidate will be responsible for providing comprehensive Voice and Email support to its Customers. This will range from offering end user support to co-ordination with vendor, client problem management team & other teams whilst delivering a high level of customer service and quality of service.
Requirements
Key Responsibilities
- Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.
- Follow-up/ update ticket for every call to ensure timely closure.
- Call ownership, drive to resolution and communication with customer.
- Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
- Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers.
- Proactive monitoring & Perform documented Escalation process.
- Troubleshooting on Application Support (Off Shelf or Customized)
- Troubleshooting on Printers & MFD’s
- Troubleshooting on VPN software and Collaboration tools
- Troubleshooting on Password Reset tools and Remote Control tools
- Troubleshooting of MS Windows & Office, Desktops, Laptops, iPAD Peripherals and Networking
- Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony)
- Interaction with internal and external stakeholders
Experience – Desirable not mandatory
- 6 months or more experience in similar role.
- Experience on Desktop support, application support
- Exposure on ITSM ticketing tools
- Working knowledge of ITIL framework.
Skills and Knowledge
- At least C1 Level of Swedish Language as well as excellent English
- Accredited certification on maintenance of PCs, mobile devices, laptops, operating systems and printers.
- Preferably –
- CompTIA A+ / Microsoft Certified Desktop Support Technician (MCDST)
- Comp TIA PDI+
- Microsoft Office Specialist (MOS)
- ITIL Service Desk Institute – Analyst.
- Preferably –
- Excellent verbal and written communication skills.
What we offer
- Cafeteria Benefit
- Private Medical Insurance
- Excellent international environment to grow now and in the future
- Variety of Trainings available to enhance yourself and reach new aspirations
- Chance to be part of a growing organization with global presence and intercultural teams
- Regular fun and purposeful events and celebrations
- Usage of languages
- Competitive compensation package
- Work from Office
Workplace extras
- Corporate events
- Free fruits, snacks
- Free coffee, soft drinks
Company info
Tech Mahindra Hungary, also a hub for people, who are ready to explore not only the opportunities that the global business world beholds, but also their own talents and skill sets. We guide you, we mentor you and we care for you, not just verbally but with numerous benefits and policies that translate our thoughts into action.
How to apply
Apply via "Jelentkezem" button underneath and a smile:)
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