Support Engineering Intern (AI & Automation Focus)

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OPSWAT Kft.
Munkavégzés helye

Országos lefedettség
Profession Prémium

Nézd meg, mennyire felelsz meg ennek az állásnak. Mennyire passzolok?

Munkaidő, foglalkoztatás jellege
- Alkalmazotti jogviszony
- Általános munkarend
Elvárt technológiák
- SECURITY WINDOWS LINUX DNS PYTHON BASH POWERSHELL SERVICENOW CLOUD AWS AZURE ACCESS TROUBLESHOOTING JIRA
Biztosított eszközök
- Windows
- Linux
Elvárások
- Angol középfok
- Nem kell tapasztalat
- Főiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Work the queue of open support tickets alongside a mentor
Investigate and diagnose reported technical issues
Search internal knowledge systems to find solutions before escalating
Escalate complex cases to senior engineers with clear troubleshooting notes
Communicate clearly and professionally with customers via email, chat, and ticketing tools
Help customers with installation, configuration, and integration of OPSWAT products
Build and maintain lab environments to reproduce customer scenarios
Work with Product, Engineering, and QA teams to resolve technical challenges
Identify repetitive manual steps in support workflow and propose automation
Use AI assistants responsibly to speed up research and draft case summaries
Help evaluate AI-assisted support tooling and share feedback
Contribute to prompt libraries, internal documentation, and reusable templates
Keep accurate records of customer interactions and resolutions
Write and update knowledge base articles, FAQs, and troubleshooting guides
Complete OPSWAT product and cybersecurity training including certifications
Keep up with product updates, new features, and security industry developments

Requirements

Currently studying toward a degree in Computer Science, Information Technology, Cybersecurity, or a related field or a recent graduate
Availability for the full 6 months, at least 30 hours per week
Comfortable with Windows and Linux including filesystem navigation, log reading, software installation, and terminal use
Basic understanding of networking including TCP/IP, DNS, ports, and firewalls
Strong analytical instincts and problem-solving skills
Excellent written and spoken English
Genuine curiosity about AI and automation with some prior experience building or automating tasks
Collaborative attitude and confidence to ask questions early

Nice-to-have

Hands-on experience with AI tools such as ChatGPT, Claude, GitHub Copilot, or similar
Scripting or automation experience in Python, Bash, or PowerShell
Familiarity with ticketing systems like Jira, Zendesk, ServiceNow, Salesforce Service Cloud
Basic understanding of cloud platforms such as AWS, Azure, Google Cloud
Interest in cybersecurity concepts including malware analysis, threat detection, secure file transfer, or OT/ICS environments
Personal projects, hackathons, CTFs, or open-source contributions

What we offer

Paid internship
Dedicated mentor and structured 6-month learning plan with regular feedback
Free access to OPSWAT Academy certifications
Real exposure to critical infrastructure security
Freedom to experiment with AI and automation
Clear path to a full-time Associate Support Engineer offer for successful interns

Workplace extras

Canteen
Cafe
Shower
Corporate events
Bicycle storage
Parking
Sports facilities
Free fruits, snacks
Free coffee, soft drinks
Massage
Play corner

Company info

OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.