Student position - German-Speaking Technical Support Analyst

Turn Tech Support Into Something That Matters!


Looking for more than just a job? Join transcosmos Europe and support a game-changing brand in the world of portable power and sustainable technology. These aren't ordinary products — they’re smart, solar-ready solutions helping people stay connected wherever life takes them.
As a Technical Support Analyst you'll be the go-to expert for the users who rely on this innovative tech every day. You won’t just be answering questions — you’ll be powering adventures, solving real-world problems, and making sure customers feel confident using cutting-edge energy solutions.


Technical details about the position:
Working hours: at least 20 hours / week, between the opening hours, which is the following: 08:30 - 17:00 from Monday to Friday.
Type: student contract
Location: Debrecen, Vezér strt. 39. (Tudáspark), Hungary (fully on-site)


What you’ll be doing:

• Respond to customer inquiries via phone and email with professionalism and clarity
• Troubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, and more
• Guide customers through product features and best practices
• Escalate technical issues following structured processes
• Own the customer journey from first contact to final resolution
• Log all interactions accurately and ensure compliance with privacy and security standards
• Collaborate with your team to deliver exceptional support