START-U Assistant (weekly 20 hours, fixed term)

The START-U Assistant provides day-to-day logistical and student-facing support for the START-U first-year seminar. The role ensures that classrooms are prepared with the necessary supplies and materials before each session, and provides front-line communication, helpdesk support, troubleshooting, and office hours for first-year students in coordination with programme staff.

Responsibilities:

• Preparing classrooms for START-U sessions, including supplies, materials, handouts, signage/name tags, and other session resources before each teaching day.
• Maintaining START-U supply stocks and materials, including tracking inventory, preparing daily supply packs, storing materials, and coordinating replenishment needs.
• Providing on-site practical support during START-U teaching days and helping resolve routine logistical issues affecting students or instructors.
• Operating a START-U student helpdesk by monitoring designated communication channels and responding to student questions about schedules, rooms, requirements, materials, attendance, and programme procedures.
• Holding regular office hours, in person and/or online, for first-year students who need practical guidance or troubleshooting related to START-U.
• Coordinating with START-U staff, seminar instructors, and relevant university units such as Student Services, IT, Facilities, Communications, and academic administration.
• Supporting documentation and continuous improvement, including maintaining FAQs, issue logs, student support notes, checklists, and communication templates.